COVID Resources

City of Hilliard Issues Face Covering Requirements

A City of Hilliard executive order has been issued mandating facial coverings in all business establishments, for both patrons and employees, and additionally in all outdoor public spaces when unable to maintain social distancing.

With the support of Hilliard City Council and the Hilliard Area Chamber of Commerce, City Manager Michelle Crandall issued the executive order to take effect beginning July 7, 2020, and to remain in place until Franklin County is at a Level 1 in accordance with the Ohio COVID-19 Risk Levels set in place by Governor DeWine. The executive order follows the recommendations from Franklin County Board of Health and Franklin County Commissioners, who both passed resolutions committed to upholding CDC recommendations regarding face coverings due to increased community spread of COVID-19.

Crandall said this order is being put in place to minimize the spread of COVID-19. Mandating the use of face coverings will keep residents, corporate residents, and visitors as healthy as possible and convey the importance of wearing a mask.

“We are in a crucial period with increases in cases and hospitalizations,” said Crandall. “Everyone must take the necessary precaution of wearing a face covering to keep our economy open and ensure our schools can safely go back in session.”

The executive order states:

All individuals, patronizing business establishments or employed by a business establishment within the City of Hilliard, shall be required to wear a face covering over the individual’s nose and mouth at all times, when within the business establishment and their associated appurtenances, including parking lots and sidewalks, subject to the exceptions listed in Section 4.

All individuals in City of Hilliard parks and other outdoor public spaces who are unable to maintain the CDC recommended social distancing guidelines of six feet between individuals shall be required to wear a face covering over the individual’s nose and mouth at all times, subject to the exceptions listed in Section 4.

All individuals observing organized sporting events on City of Hilliard or Hilliard City School District properties, shall be required to wear a face covering over the individual’s nose and mouth at all times, subject to exceptions listed in Section 4.

Face Coverings are not required for the following:

    • Individuals who cannot wear a face covering because of a medical condition, mental health condition, or developmental disability, or who are unable to remove the face covering without assistance, and any individual who should not wear face coverings under the CDC guidance.
    • Individuals engaging in strenuous exercise activities, although such individuals should make every effort to maintain six feet of physical distancing between other individuals.
    • Individuals participating in sports activities so long as those activities are conducted in compliance with the Responsible RestartOhio guidelines issued by the Ohio Department of Health.
    • Children under the age of 6 years old.
    • Individuals actively eating or drinking; an individual not seated at his or her table or the bar is required to wear a face covering.
    • Individuals seeking to communicate with someone who is hearing-impaired in a way that requires the mouth to be visible.
    • Individuals giving a speech for a broadcast to an audience.
    • Individuals temporarily removing his or her face covering to secure government or medical services or for identification purposes.
    • Individuals whose sincere religious belief prevents them from wearing a face covering.
    • Individuals employed in positions where a face covering is either dangerous or not recommended by CDC guidelines.
    • Individuals in private, individual offices.
    • Individuals engaged in dental work or medical procedures.
    • Individuals receiving a facial treatment, shave, or other services on the part of the head which the face covering covers or by which the face covering is secured.
    • Individuals or events who are otherwise exempted by the Franklin County Board of Health or the Ohio Department of Health.

For the purposes of this Order, “face covering” means a piece of cloth, fabric, or other material that fully covers the mouth and nose that is secured with ear straps or otherwise ties so as to prevent slipping. A face covering may be factory-made or may be handmade and improvised from household materials. Face coverings include, but are not limited to bandanas, scarves, medical masks, and cloth masks; and also include respirators, N95 masks or other personal protective equipment that provides a higher level of protection than a face covering defined in this Section. A face covering shall be worn so as to cover the mouth and nose in compliance with the CDC’s guidance on wearing face coverings.

For the purposes of this Order, “business establishment” means any facility, building, or structure operated by and for a business engaged in the sale or other transaction of any kind of anything of value in exchange for good commodities, services, or temporary lodging and that is open to the general public or by appointment and includes, but is not limited to, grocery stories, retail stores, pharmacies, health care facilities, restaurants and bars (including outdoor seating for such facilities), hotels and motels, (excluding the rented room or suites), gyms, and similar facilities.

Pursuant to Ordinance No. 20-10, Section 3, whoever violates this Order is guilty of a minor misdemeanor, which could allow for a penalty of up to one hundred fifty dollars ($150.00).

This Order shall be in full force and effect from July 7, 2020 and will remain in place until the spread and impacts of COVID-19 in Franklin County are at level that allows for the lifting of this Order. The requirements contained in this Order will be suspended at such time that Franklin County achieves a Level 1 (yellow) in accordance with the Ohio COVID-19 Risk Levels set in place by Governor DeWine. The requirements will resume and/or remain in effect at any time Franklin County is at Level 2 (orange), Level 3 (red) or Level 4 (purple) as referenced in the following link.

Important Documents

Important Links

City of Hilliard Community Resources and Emergency Relief in Response to COVID-19

The City of Hilliard has compiled this list of resources for residents affected by the COVID-19 pandemic, as well as information on how you can help and support your neighbors.

Visit SON Ministries for a listing of all resources in the Hilliard City School District that help families in need. All are open to families who are struggling now.

Food/Grocery Assistance

Free school lunch for children Monday – Friday

Pick up from 11 a.m. – 1 p.m. at these schools:

  • Beacon
  • Crossing
  • Horizon
  • Ridgewood
  • Scioto Darby
  • Washington
  • Memorial
  • Weaver

Delivery by bus from 11 a.m. – noon to these locations:

  • Hilliard Village Apartments
  • Pine Crossing Apartments
  • Wilson Court Apartments
  • Bayside and Countryview Apartments
  • Hilliard Station Apartments (in Lucky’s Parking Lot)
  • Hilliard Park Apartments
  • Country Ridge Apartments
  • Cabot Cove/Gable West Apartments (Kroger Parking Lot)

Life Community Church
4410 Cemetery Road
Hilliard, OH 43026

Food and support for those in need. Call (614) 363-4159 or visit the pantry’s website.

Tuesdays 10 a.m. – 1 p.m.
Thursdays 6 – 8 p.m.
Saturdays 9 a.m. – noon

5445 Scioto Darby Road
Hilliard, OH 43026

Food and support for those in need. Call (614) 876-2403.

Wednesdays 5:30 – 6:30 p.m.

Pick up a hot meal and bag of groceries from under the sanctuary awning.

Fridays 5:30 – 6:30 p.m.

Pick up bag of groceries from the warehouse part of the church.

4300 Main Street
Hilliard, OH 43026

Food and support for those in need at the small food pantry. Call (614) 876-6136.

Tuesday – Thursday 9 a.m. – 3 p.m.

3500 Main Street
Hilliard, OH 43026

Food and support for those in need. Call (614) 876-7926 or visit their website.

Mondays 5:30 – 6:30 p.m.

Please bring ID for church records.

Rock City Church
4311 Anson Drive
Hilliard, OH 43026

Free drive-through lunches. Call (614) 876-0747 to RSVP.

Fridays 11:30 – 1 p.m.

Free care kits that include a mask, soap, hand sanitizer, toothpaste, and a toothbrush. For locations and dates, visit their website or call (614) 247-8037.

Local Non-Profit Outreach Programs

4300 Avery Rd
Hilliard, Ohio 43026
(614) 876-6136  

Food and support for those in need.
SON Ministries satellite site (Summer School Lunch Program)

3691 Main Street
Hilliard, Ohio 43026
(614) 876-2403

Blessing Bags

Pick up a reusable shopping bag, grocery list, and prayer cards (available at each building) to keep in your car. Then, shop and fill bags with nonperishable food items using the list of suggestions. Hand them to those who are in need while you’re out and about.

Books in Little Hands

Donate new or gently used children’s books, which are distributed to young readers in the greater Columbus area through ten local food pantries, including Hilliard Food Pantry. In 2019, Books In Little Hands received 8,180 books and distributed 7,333, thanks to the generosity of Hilliard UMC and the community! Contacts: Bill and Diane Bates.

Feeding Hilliard Students

In partnership with Hilliard Kiwanis, come fill weekend food bags. The bags are provided to 100 students with food insecurity in the Hilliard City School District. Meets every Wednesday at 7 p.m. in the Warehouse 839 storage area. Prepping these bags only takes about 20 minutes, so all ages are encouraged to participate. Contact Jeff Decker for information or to serve.

Hilliard Farm Market

Volunteers representing Hilliard UMC are needed each week during Farm Market season to make this meaningful outreach possible (Tuesdays, 4-7 p.m., late May through early September).

Hilliard Food Pantry

Collect nonperishable groceries for the Hilliard Food Pantry to distribute to families in need in Hilliard. Year-round, with special Thanksgiving and summertime collections. Contact Ron Speaks or the church office.

Meals on Wheels

Deliver meals to the homebound in and around Hilliard. Contact Carolyn Bowman to get involved.

Red Cross Bloodmobile

The Red Cross Bloodmobile comes to Hilliard UMC several times a year on Sundays, 8:30 a.m.-1:30 p.m. Even one pint of blood can help many patients. Give blood, welcome donors, help with registration, donate snacks, or help with set up and/or clean up. Contact Chris Rodgers to serve.

Thursday Street Feed

Join this dedicated crew of servant volunteers who feed the homeless every Thursday, no matter the weather. Led by Ron Speaks.

United Methodist Free Store

Donate new or gently used clothing and household goods to people on the West Side of Columbus, and/or serve at the West Side Free Store. Contact Barbara Murray or the Free Store for more information at (614) 443-1713.

3915 Dublin Road
Columbus, OH 43221
(614) 771-7742

Helping Hands Program

Assistance with light household repairs, housekeeping and small outdoor projects.

Mental Health and Addiction Resources

If you or someone you care about is experiencing a mental health or addiction crisis:

  • Adults: Netcare (614) 276-CARE (2273) 
  • Youths (17 and under): Nationwide Children’s Hospital (614) 722-1800
  • For all ages:
    • Crisis Text Line: Text the keyword “4hope” to 741 741 to be connected to a trained crisis counselor within five minutes. The Crisis Text Line is a free, confidential service available 24/7 via text on mobile devices.
    • Opiate Crisis Line: (614) 724-HOPE (4673), which is available Monday – Friday 9 a.m. – 5 p.m.
  • Alcohol, Drug and Mental Health Board of Franklin County (ADAMH) Directory of providers: Check a provider’s website and social media for current information on services. Many have modified their services and hours but are still serving the community. 
  • The P.E.E.R. Center Warmline: (614) 358-TALK (8255) The PEER Center is currently closed for in-person support. However, the Warmline for non-crisis peer support has been expanded to 18 hours a day. The Warmline is staffed by individuals in long-term mental health, addiction, and trauma recovery.
  • National Disaster Distress Helpline: 1-(800)-985-5990 or text “TalkWithUs” to 66746. Spanish speakers text “Hablanos” to 66746; 1-(800)-846-8517 TTY
  • Virtual AA Meetings
  • Ohio Department of Mental Health and Addiction Services 
  • Request Narcan/Naloxone

Shelter and Housing

The 24/7 Homeless Hotline is for single adults and families (adults with children) who are seeking shelter in Franklin County. Call (614) 274-7000 to be assigned a bed.

If you are seeking shelter from an abusive intimate partner relationship in Franklin County, call the LSS CHOICES 24-hour crisis hotline at (614) 224-4663 (HOME). You can only be admitted to the shelter by calling this number.

Financial Help

COVID-19 Health Resources

Internet Connectivity

Family Safety


Local Business Assistance


Recreation and Learning

Volunteer opportunities

Hilliard Gives

Hilliard residents and others wanting to help their neighbors and community during the COVID-19 crisis are urged to support the “Hilliard Gives: We’re All In This Together” charitable initiative.

Financial contributions to the Hilliard Community Foundation’s “Hilliard Gives” campaign will be used to directly benefit community non-profit organizations that are on the front lines supporting local residents who have been impacted by the COVID-19 crisis.

All tax-deductible contributions are distributed from The Columbus Foundation to Hilliard Community Foundation. Visit The Columbus Foundation to donate to “Hilliard Community Foundation Fund” today, or send a check to Hilliard Community Foundation, 4081 Main Street, Hilliard, Ohio 43026.,

Hilliard Food Pantry

The Hilliard Food Pantry will continue to operate under regular service hours. Please note that at this time, the pantry is only accepting monetary donations. This will allow them to leverage buying power with the Mid-Ohio Food bank and to reduce traffic at the food pantry and grocery stores.

Volunteers are needed. Shifts will be posted on their website.

Hilliard Bridges

Neighborhood Bridges is a 501(c)(3) charitable organization that was launched to respond to the growing rate of poverty in suburban and rural America. Go to Hilliard Bridges for information about ways to help.