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Hilliard enhances 911 services with Smart911

Officers and members of NREC

Hilliard residents now have the opportunity to sign up for a free service that provides key information to 911 dispatchers during an emergency.  

The new tool, Smart911, allows individuals to create a Safety Profile for their household that includes any information they want response teams to have in the event of an emergency. Information could include such details as home and work addresses, personal emergency contacts, medical conditions, mobility challenges, pets and vehicles.

When a citizen makes an emergency call, their Safety Profile is automatically displayed to the 911 dispatcher, allowing them to send the right response teams to the right location with the right information.

“Smart911is a game-changer for emergency response when seconds matter,” said Hilliard Chief of Police Robert Fisher. “The additional information provided in a Smart911 Safety Profile allows police officers to know exactly where to go and who to look for in a house fire or at the scene of a vehicle accident. Those details can help first responders respond faster and more efficiently.”

The service is especially helpful with calls from cell phones. About 82 percent of the calls received by the Northwest Regional Emergency Communications Center (NRECC) — which dispatches for Hilliard police, among other area police and fire agencies — comes from a cell phone. Dispatchers are only able to see the caller’s telephone number and a general location in those cases.

But with Smart911, the dispatcher can view the entire Safety Profile, which could send help faster and more accurately. The information will only be viewed by dispatchers in the event of an emergency.

For more information and to sign up, visit

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