Business COVID Help

The City of Hilliard is committed to supporting our local business community during the rapidly evolving coronavirus situation.

In particular, we know our local small businesses may need information and support from the City during this challenging time. This page has been created as a one-stop shop for info and resources for our local business community.

Additional information and previous updates can be found at our Coronavirus page and on City of Hilliard social media.

State of Ohio Offers Small Business Support

The state of Ohio, working with local Community Action Agencies, is accepting applications for eligible Ohioans who are behind on rent, mortgage, and water/sewer utility bills, to catch up on past payments back to April 1, 2020, and provide additional assistance through December 30, 2020. The state has allocated $50 million from the Coronavirus Relief Fund from the CARES Act for home relief grants in an effort to help Ohioans that have experienced economic hardship because of the COVID-19 pandemic.

Ohioans are now able to apply for assistance through their local Community Action Agency, which can be found by visiting BusinessHelp.Ohio.Gov. Ohio households with an annual income at or below 200 percent of the federal poverty guidelines will be eligible for assistance. For a family of four, that is an annual income up to $52,400.

Important Information

Ohio Governor Mike DeWine and Lt. Governor Jon Husted have announced that the administration, in partnership with the General Assembly, is developing a package of more than $419.5 million CARES Act funding to help Ohioans. This package includes funding for small businesses, restaurants and bars, hospitals, higher education, arts, nonprofits, and low-income Ohioans impacted financially by the pandemic.

“We know that Ohioans are hurting, and the needs are great. We must do what we can to help them through this crisis,” said Governor DeWine. “Providing financial support to small businesses, the arts, and nonprofits will help them keep the doors open and Ohioans employed. For Ohioans in need, this assistance will help them stay in their homes, which can make all the difference.”

The package includes $125 million in CARES Act funding to provide grants to small businesses with no more than 25 employees. The grant funding will help businesses pay for a variety of expenses, including mortgage or rent payments; utility payments; salaries, wages, or compensation for employees and contractors; business supplies or equipment; and other costs. The application for the Small Business Relief Program will be available November 2, 2020 at

“This is an incredibly trying time for small businesses. Many of them are struggling to keep the doors open and the lights on, and we need to help them get through this difficult time,” said Lt. Governor Husted. “I know from my discussions with small businesses around the state that the package we are announcing today will absolutely save businesses and jobs.”

With this package, the administration also is allocating $50 million from the Coronavirus Relief Fund to 47 Community Action Agencies to provide rent, mortgage, and water and/or sewer assistance to Ohioans in need. This assistance will help Ohioans pay outstanding balances back to April 1, 2020.

Ohio households behind on their bills with an annual income at or below 200% of the federal poverty guidelines will be eligible for assistance. For a family of four, that is an annual income up to $52,400. Starting November 2, 2020, Ohioans will be able to apply for assistance through their local Community Action Agency. A list of agencies can be found at

The administration will also designate $37.5 million of CARES Act funding for the Bar and Restaurant Assistance Fund. This fund will be available for Ohio restaurants and bars struggling financially as a result of the COVID-19 pandemic and limited in the full use of their liquor permit.

Businesses with an on-premise consumption permit will be eligible to receive $2,500 per unique business location.  Businesses need to have an active on-premise permit as of close of business October 23, 2020.  Starting November 2, permit holders will be able to apply for assistance at

Additionally, the package allocates $62 million in CARES Act funding for rural and critical access hospitals as the response continues for the COVID-19 pandemic. This funding may be applied to additional costs associated with the ongoing pandemic, including various safety measures, and the purchase of critical PPE for first responders.

“We are seeing a record-breaking number of hospitalizations throughout Ohio,” said Governor DeWine. “This is deeply concerning as we are nearing the winter season. COVID-19 is not slowing down, and continues to hit our rural communities hard.”

It also includes $100 million in CARES Act funding for higher education. This funding will support critical COVID-19-related services provided at Ohio’s universities and colleges, including expanding testing for students, faculty, and staff, and mental health services.

“Our colleges and universities have done a great job at promoting the health and safety of students, faculty, and staff this fall,” said Governor DeWine. “We know that there is a greater need for mental health services, and this funding may be put towards expanding access to those services on campuses.”

In addition, $25 million CARES Act funding will be designated for nonprofits, and $20 million to support Ohio’s world-class arts organizations. These funds will be used for costs incurred throughout the COVID-19 pandemic.

To date, more than $2.1 billion Coronavirus Relief Funds have been distributed to local governments, childcare, PPE, broadband access, and other critical areas in need of financial assistance.

Today’s announcement is supported by several Ohio organizations, including NFIB, Ohio Association of Community Action Agencies, Ohio Bankers League, and others.  All quotes of support can be found on

Starting Monday, May 18, we’ll offer curbside pickup at three branches:

    • Gahanna Branch | 310 Granville St.
    • Hilliard Branch | 4500 Hickory Chase Way
    • Parsons Branch | 1113 Parsons Ave.

Curbside pickup will be available Monday-Thursday, 11 a.m.-7 p.m.; Friday & Saturday, 11 a.m.-6 p.m., with no service on Sunday.

If you have received a notification from the library that you have items ready to pick up at these three locations, you may do so with curbside pickup. If you have items ready to pick up at any other location, please watch for updates for when additional locations will be offering curbside pickup.

We’ll be closely monitoring this process next week with the hope of expanding curbside pickup to other locations later this month and – ideally – reopening additional locations in June.

For detailed information about curbside pickup and your currently helditems, please click here.

This curbside pickup will be contact-free and allow you to drop off materials and pick up reserves. You may return items through the Book Return slots at our Gahanna, Hilliard and Parsons branches during those hours as well, and returned materials will be handled by staff wearing masks and gloves and will be quarantined for 72 hours, as outlined by the Centers for Disease Control (CDC). There will be no public access into these buildings.

Remember: You can visit 24/7 for free access to regularly updated, trusted information about COVID-19 and to keep up-to-date with what we’re doing.

You can also Contact Us:

Live Chat: Our live chat feature is a convenient way to get the help you need Monday through Thursday from 9 a.m.-9 p.m., Friday & Saturday from 9 a.m.-6 p.m. and Sunday from 1-5 p.m.

Phone Lines: Call us at 614-645-2275 to get the help you need Monday through Friday from 9 a.m.-6 p.m.

Reserve an Expert: Schedule a one-on-one, virtual appointment with a librarian to get help with genealogy, local history, business information, searching for a job or downloading digital content

On May 12, 2020, Lt. Governor Husted announced that Body Art establishments will be permitted to reopen on Friday, May 15, 2020 as part of the Responsible Restart Ohio plan under strict guidance.

The mandatory requirements for Tattoo Services and Body Piercing outlines four areas: 1) employees, 2) customers and guests, 3) physical spaces and 4) confirmed cases.  Please read through and familiarize yourself with this document as you make plans to reopen your business.  Some of the highlights include:
· Distancing between employees
· Facial coverings for employees and clients
· Daily symptom assessments for all employees
· Frequent cleaning and disinfection of surfaces
· Staggering of customers and clients
· Maintain accurate customer/client records including date, time and name
· Report suspected cases and isolation of confirmed cases
· Both oral and nose piercings are prohibited at this time, given the risk of respiratory and droplet transmission

Franklin County Public Health staff will also begin to inspect body art facilities once they reopen to ensure they are complying with Ohio Revised and Administrative Code, and the requirements of Responsible Restart Ohio.  We appreciate your cooperation and compliance as we all move forward. for additional resources and information.

If you have any questions, please contact Bob Sealock at (614)525-5852 or

Governor Mike DeWine, along with Lt. Governor Jon Husted announced the long-awaited details of what’s next for Ohio’s businesses and what steps they need to take to reopen the state amid the COVID-19 outbreak. After issuing orders closing all non-essential businesses in late March, Ohio’s small business community have been waiting to receive guidance from the state on what’s next. Governor DeWine released the below criteria for allowing businesses to reopen:

Ohio’s Safe Business Practices for Getting Back to Work

  • Require face coverings
    • For employees and clients/customers at all times
  • Conduct daily health assessments
    • By employers and employees (self-evaluation) to determine if “fit for duty”
  • Maintain good hygiene
    • At all times-hand washing and social distancing
  • Clean and sanitize
    • Workplaces throughout workday and at the close of business or between shifts
  • Limit capacity to meet social distancing guidelines
    • Establish maximum capacity at 50% of fire code
    • And, use appointment setting where possible to limit congestion

On March 17th of this year the Ohio Department of Health prohibited Ohio’s hospitals from performing all elective procedures.

Beginning May 1st Ohio’s hospitals and healthcare providers will be permitted to again perform procedures, which align with the criteria in the original Department of Health order as well as those procedures that do not require an overnight stay in a hospital. Additionally, Governor DeWine announced the opening up of specific industries and areas of the economy beginning May 4th.

May 4th—The first round of business types to open will be those in the areas of Manufacturing, distribution, construction, and general office operations. In addition to these businesses all previously allowed essential businesses will be required to follow the new guidelines.

May 12th— Businesses in the consumer, retail and services areas will be permitted to open. The restrictions on gatherings of 10 individuals or more are still in place, and Governor DeWine kept the restrictions on other business types including restaurants, and large event venues in place for now

Businesses to remain closed as of 4/28/2020

  • Gambling industries
  • Auditoriums, stadiums, arenas
  • Movie theaters, performance theaters, and concert and music halls
  • Public recreation centers and indoor sports facilities
  • Parades, fairs, festivals, and carnivals
  • Amusement parks, theme parks, outdoor water parks, children’s play centers, playgrounds, and funplexes
  • Aquariums, zoos. museums, historical sites, and similar institutions
  • Country clubs and social clubs
  • Spectator sports, recreational sports tournaments and organized recreational sports leagues
  • Health clubs, fitness centers, workout facilities, gyms, and yoga studios
  • Swimming pools, whether public or private, except swimming pools for single households
  • Residential and day camps
  • Campgrounds, including recreational camps and recreational vehicle (RV) parks
  • Excludes people living in campground RV’s with no other viable place of residence
  • Excludes people living in cabins. mobile homes, or other fixed structures that are meant for single families where preexisting residential activity already has been established (E.g. for people who have part-time pre-established residences at campgrounds for the summer months)


Interest rates and access to conventional bank financing find themselves at a favorable intersection in today’s economy. As a small business or new business startup, however, access to capital and favorable rates can be challenging. Every business has different needs, and no financial solution is one size fits all. There are many financial choices a small business or startup needs to consider when looking at funding operations and how to structure and run an operation. From determining how much funding is needed to support business activities to committing higher levels of personal investments or business funds as equity, structuring a complete financing package can often be difficult.

Local Revolving Loan Fund programs (RLFs) can play a dynamic role in supporting small business financing needs, especially serving in the gap financing or equity gap aspects of an overall lending structure. The structural benefit of Revolving Loan Funds is the creation of a self-replenishing pot of money for use on future mission-driven small business, entrepreneurial and economic development priorities. More importantly, billions in federal stimulus funding can support the development of RLFs through state and federal grants of Community Development Block Grant, U.S. Department of Agriculture and other programs.

The ability for an economic development organization to offer programs that can foster and support small business successes is important, especially since many of the traditional economic development tools in the toolbox are limited in how they can assist small businesses and startups. When looking at what programs your EDO has in place, or may look to put in place, it is important to keep these programs flexible and to build expertise around the programs that offer an integrated support system where small businesses can not only survive, but thrive.

There are many ways to go about structuring an RLF program and how an RLF program is structured should be a reflection of a community’s economic base and business needs. Ideas on local RLF programmatic uses could include any combination of:

  • Gap Financing – to button up any final gap that exists in a financial structure
  • Micro Loans – for new and emerging businesses that have 5 or fewer employees; micro loans are often smaller in scale (between $1,000 – $10,000)
  • Credit Building Lending – to help entrepreneurs or credit-deficient owners build credit and the ability to access conventional financing
  • Loan Guarantees – to back conventional lender financing and reduce lender risk

Thinking through the critical financial needs of the applicant businesses will also help you tailor your program to meet local needs. For example, working capital is essential to any small business, as building and maintaining adequate liquidity is the lifeblood to survival. Consider how your programs are designed to offer working capital to meet these liquidity needs.

Steps to set up a successful RLF program vary by community. Identifying seed funding for an RLF is one aspect to consider. Are local banks, community foundations, or public funding programs such as Community Development Block Grant options? Could your EDO dedicate a certain portion of its funding or program revenues towards a seed fund? Developing guidelines and forming a boardare critical and looking to your community financial experts is key to getting the right expertise engaged and to ensure the long-term success of the program. Marketing the program to community and lending stakeholders is also critical. Any way your organization can expand your bandwidth with messaging will only help spread the word further than your limited staff has the time to do effectively.

Economic Development practitioners wear many hats and are charged with providing valuable resources to businesses of all shapes and sizes. Those looking for creative ways to support entrepreneurs and small businesses should consider establishing a flexible Revolving Loan Fund program.


Transportation systems play a central role in the movement of people, goods and services and communities with robust transportation infrastructure systems in place are well positioned to capitalize on economic development wins. Many communities are, however, facing infrastructure challenges to keep up with current growth, compete for growth and capture future economic development opportunities.

In Ohio, Transportation Improvement Districts or TIDs are special assessment districts that promote intergovernmental and public-private cooperation to develop transportation resources and investments to solve these infrastructure challenges. TIDs are mechanisms to raise revenue for repair of roads, highways, and bridges within a defined geographic area. Districts are governed by a board whose job is to identify priority improvements, oversee financing, construction, maintenance, and repair of highways and roads. To complete these tasks, districts must capture funding, which they do by imposing taxes, tolls, or other fees. Revenue raised from these taxes or fees is returned to the city or county’s transportation improvement fund.

Setting up a Transportation Improvement District is a relatively easy process. The first step in creating a TID is for the commissioners of a county to pass a resolution creating the district and then are responsible for establishing the structure of the TID board of trustees. It is important to remember that a TID is a body that is both corporate and politic, and the exercise by it in the financing, construction, maintenance, repair, and operation of a project are and shall be held to be essential governmental functions.

A TID board of trustees can be established using one of two structures, as determined by the board of county commissioners:

  • A TID board of trustees can consist of two members appointed by the board of county commissioners; three members appointed by the legislative authority or the most populous municipal corporation in the district; two members appointed by the legislative authority of the second most populous municipal corporation in the district; two members appointed by the board of township trustees of the township in the county that is most populous in its unincorporated area; and the county engineer; or
  • As an alternative to this TID board of trustees structure, a board of county commissioners, by resolution, may elect that the TID be governed by members consisting of five members appointed by the board of county commissioners; one nonvoting member appointed by the speaker of the house of representatives of the general assembly; one nonvoting member appointed by the president of the senate of the general assembly.

Once the commissioners of a county pass a resolution creating the TID and determine the structure of the TID board of trustees, the TID board of trustees must meet and hold an organizational meeting where the TID board elects officers and drafts and adopts bylaws.

After the creation of the newly formed TID, the board needs to register with the Ohio Department of Transportation, or ODOT to be eligible for funding through the department. ODOTs current appropriations allows for $4.5 million annually through House Bill 62 the FY 20-2, the states’ transportation budget passed in 2019.

Last year ODOT awarded $4.5 million in grant funding to 27 Transportation Improvement Districts after receiving 44 eligible application Funding is award annually by ODOT and this year’s application period is approaching. The 2020 TID application window will begin May 1st and end May 31, 2020.

As stakeholders look for solutions to maintain and expand transportation infrastructure assets, communities need to explore new ways to invest in these assets as part of an overall comprehensive economic development strategy that drives private sector investment. Transportation Improvement Districts are one mechanism that drives the prioritization and implementation of improvements to the local level where local leaders collaborate to bring transportation goals to fruition.


As Ohio’s economy continues to decline due to the COVID-19 outbreak many of Ohio’s local governments who are on the front lines dealing with the impacts of the virus are experiencing decreased revenues as well and in some cases increased cost. In March of this year, Congress passed the CARES act, which provided a number of programs to help individuals, businesses, and governments deal with the fallout of the outbreak and the impact on the economy. One area of the CARES act which has an impact on Ohio’s local governments was the creation of the Coronavirus Relief Fund.

The Coronavirus Relief Fund provided $4.5 billion in funds to Ohio not including funding for K-12 education and Higher Education. Approximately $775 Billion of the $4.5 Billion will be provided as direct funding to cities and counties which meet the CARES act criteria. In Ohio that includes the City of Columbus, and the Counties of Cuyahoga, Hamilton, Montgomery, Summit, & Franklin. The remainder of the funds are divided by the CARES act with 55% staying with the state and 45% distributed to local governments i.e. counties, cities, and townships. The CARES act also established criteria for how these funds can be used. Below are the criteria established in the authorizing language passed by Congress.

(1) are necessary expenditures incurred due to the public health emergency with respect to the Coronavirus Disease 2019 (COVID–19);
(2) were not accounted for in the budget most recently approved as of March 27, 2020 (the date of enactment of the CARES Act) for the State or government; and
(3) were incurred during the period that begins on March 1, 2020 and ends on December 30, 2020.

The U.S. Department of Treasury recently released additional guidance to provide further insight into the three criteria listed above;
That guidance describes what are permissible and non-permissible uses of these funds. For example, to Department of Treasury guidance specifically says these funds cannot be used to replaced lost revenue:

Funds may not be used to fill shortfalls in government revenue to cover expenditures that would not otherwise qualify under the statute. Although a broad range of uses is allowed, revenue replacement is not a permissible use of Fund payments.

Treasury does provide a list of eligible expenditures for states and local governments: Eligible expenditures include, but are not limited to, payment for:

  • Medical expenses such as:
    • COVID-19-related expenses of public hospitals, clinics, and similar facilities.
    • Expenses of establishing temporary public medical facilities and other measures to increase
    • COVID-19 treatment capacity, including related construction costs.
    • Costs of providing COVID-19 testing, including serological testing.
    • Emergency medical response expenses, including emergency medical transportation, related to COVID-19.
    • Expenses for establishing and operating public telemedicine capabilities for COVID-19- related treatment.
  • Public health expenses such as:
    • Expenses for communication and enforcement by State, territorial, local, and Tribal governments of public health orders related to COVID-19.
    • Expenses for acquisition and distribution of medical and protective supplies, including sanitizing products and personal protective equipment, for medical personnel, police officers, social workers, child protection services, and child welfare officers, direct service providers for older adults and individuals with disabilities in community settings, and other public health or safety workers in connection with the COVID-19 public health emergency.
    • Expenses for disinfection of public areas and other facilities, e.g., nursing homes, in response to the COVID-19 public health emergency.
    • Expenses for technical assistance to local authorities or other entities on mitigation of COVID-19-related threats to public health and safety.
    • Expenses for public safety measures undertaken in response to COVID-19.
    • Expenses for quarantining individuals.
  • Payroll expenses for public safety, public health, health care, human services, and similar employees whose services are substantially dedicated to mitigating or responding to the COVID- 19 public health emergency.
  • Expenses of actions to facilitate compliance with COVID-19-related public health measures, such as:
    • Expenses for food delivery to residents, including, for example, senior citizens and other vulnerable populations, to enable compliance with COVID-19 public health precautions.
    • Expenses to facilitate distance learning, including technological improvements, in connection with school closings to enable compliance with COVID-19 precautions.
    • Expenses to improve telework capabilities for public employees to enable compliance with COVID-19 public health precautions.
    • Expenses of providing paid sick and paid family and medical leave to public employees to enable compliance with COVID-19 public health precautions.
    • COVID-19-related expenses of maintaining state prisons and county jails, including as relates to sanitation and improvement of social distancing measures, to enable compliance with COVID-19 public health precautions.
    • Expenses for care for homeless populations provided to mitigate COVID-19 effects and enable compliance with COVID-19 public health precautions.
  • Expenses associated with the provision of economic support in connection with the COVID-19 public health emergency, such as:
    • Expenditures related to the provision of grants to small businesses to reimburse the costs of business interruption caused by required closures.
    • Expenditures related to a State, territorial, local, or Tribal government payroll support program.
    • Unemployment insurance costs related to the COVID-19 public health emergency if such costs will not be reimbursed by the federal government pursuant to the CARES Act or otherwise.
  • Any other COVID-19-related expenses reasonably necessary to the function of government that satisfy the Fund’s eligibility criteria.

There are additional policy questions to be made regarding the distribution of the funds. The CARES act did not establish a way for the funds to be distributed beyond those governmental entities identified in the legislation, once they are provided to the states. Additionally, other legislative action from the Ohio General Assembly will likely be needed to distribute these funds due to the need of these new dollars to be appropriated by the state prior to their distribution to both local governments and executive agencies.


From the State

Job postings by employers and job search assistance are available on the State of Ohio’s website.

Allow as many employees as possible to work from home by implementing policies in areas such as teleworking and video conferencing.

  • Actively encourage sick employees to stay home until they are free of fever or symptoms (without the use of medication) for at least 24 hours.
  • Do not require a healthcare provider’s note to validate the illness or return to work of employees sick with acute respiratory illness; healthcare provider offices and medical facilities may be extremely busy and not able to provide such documentation in a timely way.
  • Ensure that your sick leave policies are up to date, flexible, and non-punitive to allow sick employees to stay home to care for themselves, children, or other family members. Consider encouraging employees to do a self-assessment each day to check if they have any COVID-19 symptoms (fever, cough, or shortness of breath.).
  • Separate employees who appear to have acute respiratory illness symptoms from other employees and send them home immediately. Restrict their access to the business until they have recovered.
  • Reinforce key messages — stay home when sick, use cough and sneeze etiquette, and practice hand hygiene — to all employees, and place posters in areas where they are most likely to be seen. Provide protection supplies such as soap and water, hand sanitizer, tissues, and no-touch disposal receptacles for use by employees.
  • Frequently perform enhanced environmental cleaning of commonly touched surfaces. Use the cleaning agents that are usually used in these areas and follow the directions on the label. Provide disposable wipes so that commonly used surfaces can be wiped down by employees before each use.
  • Be prepared to change business practices if needed to maintain critical operations (e.g., identify alternative suppliers, prioritize customers, or temporarily suspend some of your operations).

Gov. Mike Dewine has encouraged all employers to take employees’ temperatures when they arrive at work in the morning. Although thermometers are difficult to come by right now, here’s a link to some advice from the law firm Bricker & Eckler for small businesses to consider.

Effective immediately, all vendors/contractors of the City of Hilliard must comply with Gov. DeWine’s recommendation that employers implement procedures to either check the temperatures of employees each day upon arrival at work or provide a procedure whereby employees take their own temperature at home each morning prior to coming to work.

Any person with an elevated temperature must be sent home or stay at home. Read this notice here.

Governor DeWine has that seeks to provide some assistance for small businesses with mortgage and rent payments. The order asks lenders and landlords across Ohio to work with their small businesses and suspend payments for at least 90 days in an effort to avoid foreclosures.

n accordance with the Amended Stay At Home Order that was issued and went into effect on April 7, 2020 and runs through May 1 at 11:59 p.m. by Ohio Department of Health (ODH) Director Amy Acton, M. D., MPH under the direction of Governor Mike DeWine, the following is guidance regarding dispute resolutions for essential and non-essential businesses.

  • The Stay At Home Order may be enforced by state and local law enforcement to the extent set forth in Ohio law.
  • If a public official enforcing the Order has questions regarding what services are prohibited or what is an essential business or non-essential business, the Director of Health delegates to local health departments the authority to answer questions in writing. This does not require local health departments to provide advisory opinions to nongovernmental entities.
  • A Dispute Resolution Commission will evaluate and render guidance in situations where two local health departments have come to a different conclusion for similar businesses on what is or is not an essential business.

Ohio Governor Mike DeWine is ordering the relaxing of some unemployment compensation requirements and timelines for COVID-19 impacted workers who do not receive paid leave and for people who have been quarantined due to COVID-19. Visit for additional information.

Support for Small Businesses and Non-Profit Organizations

Ohio has qualified for the Small Business Administration (SBA) Economic Injury Disaster Loan (EIDL) program.

This means that small business owners and non-profit agencies impacted by the public health crisis can apply for low-interest loans of up to $2 million with repayment terms of up to 30 years. The application can be found at (quicker and recommended) or call 1-800-659-2955 to request an application in the mail.

Businesses that have already reached out to the Development Services Agency will be notified by email as soon as the application is available.

Insurance Premiums Grace Period

The Ohio Department of Insurance is ordering all insurers in Ohio to allow employers to offer employees a grace period for insurance premiums.

For more information, visit:

Workers’ Compensation Payment Deferral

Employers will be permitted to defer insurance premium installment payments for March, April, and May until June 1. For information visit the Bureau of Workers’ Compensation

Hauling Permits

The Ohio Department of Transportation is modifying the permitting process for haulers carrying heavy loads of essential goods to waive a requirement for advanced permission. This will allow more haulers to exceed certain weight and size restrictions for loads of items such as food, non-alcoholic beverages, medical supplies, and cleaning products. For information, and to download the permit, visit

If employees do report to workplaces:

Actively encourage sick employees to stay home until they are free of fever (without the use of medication) for at least 72 hours (three full days) AND symptoms have improved for at least 72 hours AND at least seven days have passed since symptoms first began. Do not require a healthcare provider’s note to validate the illness or return to work of employees sick with acute respiratory illness; healthcare provider offices and medical facilities may be extremely busy and not able to provide such documentation in a timely way.

Ensure that your sick leave policies are up to date, flexible, and non-punitive to allow sick employees to stay home to care for themselves, children, or other family members. Consider encouraging employees to do a self-assessment each day to check if they have any COVID-19 symptoms (fever, cough, or shortness of breath).

Separate employees who appear to have acute respiratory illness symptoms from other employees and send them home immediately. Restrict their access to the business until they have recovered.

Reinforce key messages — stay home when sick, use cough and sneeze etiquette, and practice hand hygiene — to all employees, and place posters in areas where they are most likely to be seen. Provide protection supplies such as soap and water, hand sanitizer, tissues, and no-touch disposal receptacles for use by employees.

Frequently perform enhanced environmental cleaning of commonly touched surfaces, such as workstations, countertops, railings, door handles, and doorknobs. Use the

For more information, visit

Ohio Governor Mike DeWine and Lt. Governor Jon Husted have launched a new “Ohio. Find It Here.” campaign to help residents support businesses during the COVID-19 pandemic. Visit to find ways to support businesses in your community.

Temporary Orders To Support Small Business

With the support and encouragement of City Council, City Manager Michelle Crandall signed several temporary orders designed to help local businesses including restaurants and bars during the coronavirus pandemic. Each is effective until ended by the City Manager or City Council.

The intent of these orders is to support and promote local businesses during this difficult economic time and to support the recommendations of local and federal health officials to promote social distancing within the community.

Read the order

The City will allow businesses to create more temporary signage.

  • Window signs – A business may temporarily erect window signs greater than ten percent of the square footage of all windows for that business. Any increase shall not hinder the ability to view into the business for safety purposes. An application and permit are not required for this increase.
  • Temporary signs, banners and sandwich boards – A business may erect one temporary sign, banner, or sandwich board on or in front of its establishment. There will be no application or fee for this temporary sign. This temporary sign must comply with all Building Code Standards and with the American with Disabilities Act (ADA).

Read the Order

The City will permit each restaurant or bar in the Old Hilliard Zoning Districts to block off and erect signage to create one temporary pick-up spot or parking spot to allow for easy takeout and carryout by patrons.

Read the Order: Food Trucks | Push Carts

The date to submit an application for a food truck, mobile food vending unit, or pushcart for their annual routinely scheduled locations is extended to June 1, 2020. These permits will not be approved until after June 1, 2020.

If a food truck or mobile food vending unit wants to provide services to or in support of a City of Hilliard business before June 1, and those services require it to be on a City sidewalk, walkway, street, road, park, or alley, the applicant must submit an application to the City’s Building and Zoning Department with the following information:

  • Applicant’s name, address, telephone number and employer identification number or social security number;
  • The requested location, date, and time;
  • Copy of a current license issued by a County or City board of health to conduct a Food Service Operation;
  • The name of the City of Hilliard business it is providing services or support to.

Upon review of the above information, the City may issue a permit which allows the Food Truck or Mobile Food Vending Unit to operate for the specific requested location, date and time.

Read the Order

The City will temporarily suspend the issuance of permits for canvassers, peddlers, and solicitors and has suspended existing permits until further notice.

Businesses can get up to a $500 rebate for COVID-19 related sign purchases through the Hilliard Development Corporation. Refer to the program guidelines below for more information.


Lots of local resources for our business community.

Hilliard residents and others wanting to help their neighbors and community during the COVID-19 crisis are urged to support the “Hilliard Gives: We’re All In This Together” charitable initiative.

Financial contributions to the Hilliard Community Foundation’s “Hilliard Gives” campaign will be used to directly benefit community non-profit organizations that are on the front lines supporting local residents who have been impacted by the COVID-19 crisis.

All tax-deductible contributions are distributed from The Columbus Foundation to Hilliard Community Foundation. Visit The Columbus Foundation to donate to “Hilliard Community Foundation Fund” today, or send a check to Hilliard Community Foundation, 4081 Main Street, Hilliard, Ohio 43026.,

Funds from “Hilliard Gives” will be distributed to these non-profit agencies through a grant process managed by the Hilliard Community Foundation. Download this form, fill it out, save it, and then either email it to or mail it to Hilliard Community Foundation, 4081 Main Street, Hilliard, Ohio 43026.

“We will weather this storm as one community,” said Bob Apel, Hilliard Community Foundation Board Chair. “The Hilliard Community Foundation stands ready to support the community during this crisis by dispersing collected funds quickly to local non-profits that are working to help our affected residents. We’re all in this together – and together we will show the compassion and caring spirit Hilliard residents have in their hearts.”

Because of the COVID-19 response, many people in the community have found themselves without a guaranteed income or access to basic needs that can be provided most effectively through local non-profit agencies. These agencies can apply to the Hilliard Community Foundation to request funds they can use to directly benefit those most in need.

“This is an unprecedented time for our country and our community,” said City Manager Michelle Crandall. “We have heard from many people who want to find an appropriate way to open their hearts and help their neighbors but are not sure how they can best make a difference. Contributing to the ‘Hilliard Helps’ campaign shows you recognize that we are all in this together.

Ohio Governor Mike DeWine has ordered relaxing of some unemployment compensation requirements for COVID-19 impacted workers. The claim process has been expedited for those who do not receive paid leave and for people who have been quarantined due to COVID-19. Visit for additional information.

While Gov. Mike Dewine has placed a ban on restaurants and bars being open, it is still possible to get carry-out and delivery.

The SBA is working directly with Governor DeWine’s office to facilitate a disaster declaration from the SBA for businesses to be eligible for Economic Injury Disaster Loans. To expedite this process, complete the attached Disaster Loan Declaration form and email it to

Additional disaster assistance resources are also available from SBA.

The City is inviting students, residents or employees who would normally access WiFi at their place of work, school or the public library to access its public WiFi network, “Hilliard Public.” A map of these access points is available on our website.

Please visit COTA’s Coronavirus page to learn more and join COTA in the fight to stop the spread of infectious disease.

COTA will begin to implement Focused Service as early as Tuesday, March 17.  It will likely include frequency reductions on commuter routes to build capacity for alternate needs in the near future. It is designed to be more focused on the areas of greatest need.

As service may fluctuate throughout this public health emergency, COTA is directing customers to stay up to date on information by:

  • visiting COTA’s Major Service Change Announcements website.
  • subscribing to COTA Rider Alerts, and/or
  • calling COTA’s Customer Care Center at (614) 228-1776.

COTA has temporarily suspended crosstown routes Lines 21 Hilliard-Rome, Line 25 Brice, and Line 35 Dublin-Granville have been temporarily suspended. All other crosstown lines continue to operate on reduced frequency. Rush Hour lines, AirConnect, NightOwl remain suspended.

COTA recognizes that the temporary suspension of these lines will restrict transit access for some communities on the Far East, Westside, and North Columbus, including our growing New American populations. Please know that we take these decisions seriously.

Visit the COTA website for updates.

  • Compiled federal and state resources available for businesses and the workforce.
  • Columbus Chamber of Commerce resource guide.

Governor DeWine and Lt. Governor Husted have submitted a formal request for federal assistance for small businesses.

The Franklin County Commissioners today voted to approve two new initiatives aimed at delivering assistance to small businesses and their employees who are suffering under the current public health restrictions.  Both efforts are to be delivered by the commissioners’ Economic Development and Planning Department using existing partners.  The first includes $500,000 in additional funding for ECDI, the Economic and Community Development Institute, which will be able to leverage that money in order to provide $2 million in market-rate small business loans that can be used for things like payroll, inventory, or other working capital.

The second program created by the commissioners with Tuesday morning’s vote is aimed at providing direct support to employees who suddenly find themselves out of work due to the ongoing public health restrictions.  It is a further $500,000 investment with the Workforce Development Board of Central Ohio, which will use it to provide direct cash support for qualified applicants.  Participants will engage in workforces preparedness or credentialing activities such as online workshops and, in return, they will receive $250 to help with immediate expenses until unemployment or other longer-term support options kick in.

Facebook is offering $100M in cash grants and ad credits for up to 30,000 eligible small businesses in over 30 countries where we operate. We’ll share more details as they become available.

Important Links

Important Documents

Get the facts

The City of Hilliard encourages you to get COVID-19 health information directly from these reliable sources: