Utilities Q&A

AEP Ohio provides electricity for the City of Hilliard as well as nearly 1.5 million customers across Ohio. AEP Ohio is based in Gahanna and is a unit of American Electric Power. News and information can be found at AEPOhio.com.

Natural gas service in Hilliard is provided by Columbia Gas of Ohio.

Contact Columbia Gas of Ohio for all natural gas-related questions and issues. Always call before you dig! If you smell natural gas, call 1-800-344-4077 or 911 immediately. For customer service questions, you can call 1-800-344-4077.

The Public Service Department manages street maintenance, environmental maintenance, fleet maintenance and utilities.

The City of Hilliard collects residents’ trash, recycling and yard waste every Tuesday, unless it’s a holiday week.

If a holiday falls on Sunday, Monday or Tuesday, services will be delayed one day and we’ll collect your materials on Wednesday. If the holiday falls on a Saturday, there will be no change in the scheduled pick-up day.

Place containers at the end of your driveway by 7:30 a.m. on the scheduled pick-up day. Put yard waste in brown paper bags or containers clearly marked with yard waste stickers, which are available at 3800 Municipal Way. Containers should not weigh more than 50 pounds.

Yes, residents will receive a bill for trash and recycling collection every June. Senior discounts are available.

Yes, the city offers payment plans for residents who are unable to pay their entire trash bill at one time. Call Hilliard 311 for more information.

If the bill isn’t paid by the final issued notice, a lien is placed on the property.

Trash bills can be paid at City Hall, located at 3800 Municipal Way, Monday-Friday from 8 a.m.- 5 p.m.

Trash bills are mailed every July and January and are due at the end of August and February. Unless you opt to pay for a full year at once a year, which is a 10% savings for residents.

Trash bills can be paid by credit card at City Hall or here.

Contact the Columbus Division of Water to start or end water and sewer service.

You should return plastic grocery bags to grocery stores for recycling. Never put plastic grocery bags in curbside recycling!

You can recycle:

  • Glass from food and beverage containers
  • Steel/tin cans
  • Aluminum cans
  • Newspapers, inserts and magazines
  • HDPE & PETE plastics (No. 1-7)
  • Brown paper grocery sacks
  • Corrugated cardboards
  • Phonebooks

You cannot recycle:

  • Plastic grocery bags
  • Window glass
  • Glass dishes
  • Tires
  • Lead acid batteries
  • Large car parts
  • Hazardous waste
  • Liquid paints
  • Oil
  • Large construction debris

No, street drains lead to our waterways.

Drains in your yard and home are the responsibility of the homeowner. Contact a plumbing company for any issues.

Contact the Columbus Division of Water for all water-related questions and issues. For non-emergency service requests, call 614-645-3111 or email 311@columbus.gov.

Contact the Columbus Division of Water for all water-related questions and issues. For non-emergency service requests, call 614-645-3111 or email 311@columbus.gov.

The Columbus Division of Water provides water and sewer services for Hilliard residents. For non-emergency service requests, call 614-645-3111 or email 311@columbus.gov.

No, the city of Hilliard does not provide any water-related services. You will need to contact a private company to have your pool filled.

Contact the Columbus Division of Water for all water-related questions and issues. For non-emergency service requests, call 614-645-3111 or email 311@columbus.gov.