Utilities Q&A
Who manages utilities and city maintenance?
The Public Service Department manages street maintenance, environmental maintenance, fleet maintenance and utilities.
Who are cable and internet providers in the area?
You can find a list of important resources for residents, including all local cable and internet providers, on our Resident Resources page.
Who provides electrical utilities?
AEP Ohio provides electricity for the City of Hilliard as well as nearly 1.5 million customers across Ohio. AEP Ohio is based in Gahanna and is a unit of American Electric Power. News and information can be found at AEPOhio.com.
Who provides our natural gas service?
Natural gas service in Hilliard is provided by Columbia Gas of Ohio.
Who should I report a gas leak?
Contact Columbia Gas of Ohio for all natural gas-related questions and issues. Always call before you dig! If you smell natural gas, call 1-800-344-4077 or 911 immediately. For customer service questions, you can call 1-800-344-4077.
How do I start or end water and sewer service?
Contact the Columbus Division of Water to start or end water and sewer service.
May I pour material down the street drains in front of my house?
No, street drains lead to our waterways.
My drains are not working properly. What should I do?
Drains in your yard and home are the responsibility of the homeowner. Contact a plumbing company for any issues.
What kind of leaks will affect my water bill?
Contact the Columbus Division of Water for all water-related questions and issues. For non-emergency service requests, call (614) 645-3111 or email 311@columbus.gov.
Is my water meter read every month?
Contact the Columbus Division of Water for all water-related questions and issues. For non-emergency service requests, call (614) 645-3111 or email 311@columbus.gov.
Who provides our water service?
The Columbus Division of Water provides water and sewer services for Hilliard residents. For non-emergency service requests, call (614) 645-3111 or email 311@columbus.gov.
Will you fill my swimming pool with water?
No, the city of Hilliard does not provide any water-related services. You will need to contact a private company to have your pool filled.
Who should I report a water leak?
Contact the Columbus Division of Water for all water-related questions and issues. For non-emergency service requests, call (614) 645-3111 or email 311@columbus.gov.
Are there other options for utilities?
You can learn more about the private utilities market here.
