Utilities Q&A

The Public Service Department manages street maintenance, environmental maintenance, fleet maintenance and utilities.

You can find a list of important resources for residents, including all local cable and internet providers, on our Resident Resources page.

AEP Ohio provides electricity for the City of Hilliard as well as nearly 1.5 million customers across Ohio. AEP Ohio is based in Gahanna and is a unit of American Electric Power. News and information can be found at AEPOhio.com.

Natural gas service in Hilliard is provided by Columbia Gas of Ohio.

Contact Columbia Gas of Ohio for all natural gas-related questions and issues. Always call before you dig! If you smell natural gas, call 1-800-344-4077 or 911 immediately. For customer service questions, you can call 1-800-344-4077.

Contact the Columbus Division of Water to start or end water and sewer service.

No, street drains lead to our waterways.

Drains in your yard and home are the responsibility of the homeowner. Contact a plumbing company for any issues.

Contact the Columbus Division of Water for all water-related questions and issues. For non-emergency service requests, call (614) 645-3111 or email 311@columbus.gov.

Contact the Columbus Division of Water for all water-related questions and issues. For non-emergency service requests, call (614) 645-3111 or email 311@columbus.gov.

The Columbus Division of Water provides water and sewer services for Hilliard residents. For non-emergency service requests, call (614) 645-3111 or email 311@columbus.gov.

No, the city of Hilliard does not provide any water-related services. You will need to contact a private company to have your pool filled.

Contact the Columbus Division of Water for all water-related questions and issues. For non-emergency service requests, call (614) 645-3111 or email 311@columbus.gov.