Utilities Q&A
Who provides electrical utilities?
AEP Ohio provides electricity for the City of Hilliard as well as nearly 1.5 million customers across Ohio. AEP Ohio is based in Gahanna and is a unit of American Electric Power. News and information can be found at AEPOhio.com.
Who provides our natural gas service?
Natural gas service in Hilliard is provided by Columbia Gas of Ohio.
Who should I report a gas leak?
Contact Columbia Gas of Ohio for all natural gas-related questions and issues. Always call before you dig! If you smell natural gas, call 1-800-344-4077 or 911 immediately. For customer service questions, you can call 1-800-344-4077.
Who manages utilities and city maintenance?
The Public Service Department manages street maintenance, environmental maintenance, fleet maintenance and utilities.
When is trash collected?
The City of Hilliard collects residents’ trash, recycling and yard waste every Tuesday, unless it’s a holiday week.
What happens if my trash collection day is on a holiday?
If a holiday falls on Sunday, Monday or Tuesday, services will be delayed one day and we’ll collect your materials on Wednesday. If the holiday falls on a Saturday, there will be no change in the scheduled pick-up day.
Where should I place my trash for collection?
Place containers at the end of your driveway by 7:30 a.m. on the scheduled pick-up day. Put yard waste in brown paper bags or containers clearly marked with yard waste stickers, which are available at 3800 Municipal Way. Containers should not weigh more than 50 pounds.
Do I have to pay to have my trash and recycling picked up?
Yes, residents will receive a bill for trash and recycling collection every June. Senior discounts are available.
I can’t pay my entire trash bill by the due date. Will you accept a partial payment?
Yes, the city offers payment plans for residents who are unable to pay their entire trash bill at one time. Call Hilliard 311 for more information.
What happens if I receive a delinquent notice for a past-due trash bill?
If the bill isn’t paid by the final issued notice, a lien is placed on the property.
Where is the trash billing office located and when is it open?
Trash bills can be paid at City Hall, located at 3800 Municipal Way, Monday-Friday from 8 a.m.- 5 p.m.
When is my trash bill due?
Trash bills are mailed every July and January and are due at the end of August and February. Unless you opt to pay for a full year at once a year, which is a 10% savings for residents.
How do I pay my trash bill with my credit card?
Trash bills can be paid by credit card at City Hall or here.
How do I start or end water and sewer service?
Contact the Columbus Division of Water to start or end water and sewer service.
Can I recycle grocery bags?
You should return plastic grocery bags to grocery stores for recycling. Never put plastic grocery bags in curbside recycling!
What Items can I recycle?
You can recycle:
- Glass from food and beverage containers
- Steel/tin cans
- Aluminum cans
- Newspapers, inserts and magazines
- HDPE & PETE plastics (No. 1-7)
- Brown paper grocery sacks
- Corrugated cardboards
- Phonebooks
What Items can I not recycle?
You cannot recycle:
- Plastic grocery bags
- Window glass
- Glass dishes
- Tires
- Lead acid batteries
- Large car parts
- Hazardous waste
- Liquid paints
- Oil
- Large construction debris
May I pour material down the street drains in front of my house?
No, street drains lead to our waterways.
My drains are not working properly. What should I do?
Drains in your yard and home are the responsibility of the homeowner. Contact a plumbing company for any issues.
What kind of leaks will affect my water bill?
Contact the Columbus Division of Water for all water-related questions and issues. For non-emergency service requests, call 614-645-3111 or email 311@columbus.gov.
Is my water meter read every month?
Contact the Columbus Division of Water for all water-related questions and issues. For non-emergency service requests, call 614-645-3111 or email 311@columbus.gov.
Who provides our water service?
The Columbus Division of Water provides water and sewer services for Hilliard residents. For non-emergency service requests, call 614-645-3111 or email 311@columbus.gov.
Will you fill my swimming pool with water?
No, the city of Hilliard does not provide any water-related services. You will need to contact a private company to have your pool filled.
Who should I report a water leak?
Contact the Columbus Division of Water for all water-related questions and issues. For non-emergency service requests, call 614-645-3111 or email 311@columbus.gov.