1. Visit the City’s website, hilliardohio.gov.
2. From the top drop-down options, hover over Recreation and Parks and then select Program Registration.
3. On the right side of the screen, click Create a RecTrac Account.
4. Enter all the required information highlighted in red. (This is the primary member on the account.)
5. To enter additional family members, click Add New Member at the bottom of the screen.
6. Enter all the required information highlighted in red.
7. After all family members have been added, click I’m not a robot.
8. Click Save.

This information will go into our pending accounts until our staff can verify whether you are considered a resident (living or working within the City corporate limits) or a non-resident (living and working outside the City corporate limits.) This process can take up to 72 business hours.

After your account has been approved, you will receive an automated email from our system. Check your spam/junk folder if you do not see this email within 72 business hours.

To register for programs, you will use the username and password you created in previous steps.

1. Visit the City’s website, hilliardohio.gov.
2. From the top drop-down options, hover over Recreation and Parks and click on Program Registration.
3. Log in using your username and password.
4. Scroll down and select the program option by clicking on the appropriate picture (i.e., Youth & Preschool Programs.)
5. Either scroll through the class options or use the Keyword Search on the right side of the page to narrow down the search (i.e., select “Drama” to find the “Drama Kids” class.)
6. Click anywhere on the program box to see all class dates and times.
7. After you find your class, click the Add to Cart box to the left side of the activity number.
8. A box will pop up at the bottom of the screen. Click the blue Add to Cart button. Select the family member who would like to participate in this class. (The system will only show the members who are eligible for the class.) Click Continue.
9. Read and review the Waiver and Release of Liability. Then, scroll to the bottom and select I agree with above. Then, click Continue.
10. This page will allow you to keep shopping if you want to add additional classes, programs, passes, and activities.
11. If you are done, click, Proceed to Checkout.
12. Complete all required fields (shown in red text.)
13. Click Continue.
14. You will receive an emailed receipt of the purchase.

1. Visit the City’s website, hilliardohio.gov.
2. From the top drop-down options, hover over Recreation and Parks and click on Pool & Passes.
3. On the right side of the page, there is a photo, Click on the link Click here to join or renew.
4. Log in to your account with your username and password.
5. Scroll down to the box Renew Your Membership. This list will give you all the options for memberships.
6. Select the box Add to Cart for Pool Membership.
7. A box will pop up at the bottom of the screen. Click the blue Add to Cart button.
8. Select the family member who would like to participate in this class. (The system will only show the members who are eligible for the class.) Click Continue.
9. Review and check that you Agree to the above. Click Continue.
10. Read and review the Waiver and Release of Liability. Scroll to the bottom and select I agree with above. Click Continue.
11. This page will allow you to keep shopping if you want to add additional classes, programs, passes, and activities.
12. If you are done, click Proceed to Checkout.
13. Complete all required fields (shown in red text.)
14. Click Continue.
15. You will receive an emailed receipt of the purchase just made
16. If you have a family member who has not had a pool membership in the past, follow the steps below before checking out:
17. Click Continue Shopping. This will take you back to the home screen.
18. If the new member is not already in your account, click Update Account Details near the top of the screen where you entered your username and password.
19. This will show all the current members in your account. Scroll to the bottom of the screen and click Add New Member.
20. Enter the new members information. Click Save.
21. Click Become a Member.
22. You will already be logged in.
23. Select Pool Membership by clicking the Add to Cart box.
24. A box will pop up at the bottom of the screen. Click the blue Add to Cart button.
25. Select the family member who would like to participate in this class. (The system will only show the members who are eligible for the class.) 
26. Review and check that you Agree to the above. Click Continue.
27. Read and review the Waiver and Release of Liability. Scroll to the bottom and select I agree with above. Click Continue.
28. This page will allow you to keep shopping if you want to add additional classes, programs, passes, and activities.
29. If you are done, click Proceed to Checkout.
30. Complete all required fields (shown in red text.)
31. Click Continue.
32. You will receive an emailed receipt of the purchase.

Follow the process under Pool Membership Purchase above. Just select the Add-On member in the account, and select Add-On Pass. 

Then, Add to the cart and Proceed to checkout.

1. Click Continue Shopping. This will take you back to the home screen.
2. If the new member is not already in your account, click Update Account Details near the top of the screen where you entered your username and password. This will show all the current members in your account. Scroll to the bottom of the screen and click Add New Member.
3. Input the requested information for the new member. Click Save.
4. Click Become a Member.
5. You will already be logged in.
6. Select Pool Membership by clicking Add to Cart.
7. A box will pop up at the bottom of the screen, Click the blue Add to Cart button.
   Select the family member who would like to participate in this class. (The system will only show the members who are eligible for the class.) Click Continue.
8. Review and check that you Agree to the above. Click Continue.
9. Read and review the Waiver and Release of Liability. Scroll to the bottom and select I agree with above. Click Continue.
10. This page will allow you to keep shopping if you want to add additional classes, programs, passes, and activities.
11. If you are done, click Proceed to Checkout.
12. Complete all required fields (shown in red text.)
13. Click Continue.
14. You will receive an emailed receipt of the purchase.

1. Click Continue Shopping. This will take you back to the home screen.
2. From the top drop-down options, hover over Recreation and Parks then click Program Registration.
3. You do not need to log in to search for programs and activities.
4. Click on the selection you want to view.
5. There is a Keyword Search option on the left side of the screen.

To enjoy seamless access to our programs, rentals, and memberships, a valid verification pass is required for all registrations. This pass is valid for two years from the date of issuance.

Residents/non-residents can obtain a verification pass by providing a current utility bill, valid government-issued ID, or other proof of residency.

Those who work in the city but do not live here must provide a pay stub from the previous 30 days that includes the employee’s full name and current address.

If you’ve already purchased an outdoor pool membership or registered for summer camp this season, a verification pass will be issued to you. You will receive an email with the details.

Existing RecTrac users/households may upload documents via their WebTrac account OR provide it in person at the Hilliard Community Center, 3800 Veteran’s Memorial Drive.

Uploading Documents

• Save your residency verification document as First & Last Name_Residency_2025 (Example: Taylor Smith_Residency_2025) before uploading it to your Webtrac account.
• Login to your WebTrac account.
• Click on your Family Account Name in top right corner of the page.
• Under My Accounts, click Documents.
• On the Upload Option dropdown, select Link to Household.
• Under Enter a Description for this File, type your First & Last Name_Residency_2025 (Example: Taylor Smith_Residency_2025).
• Under Document Category, select Residency Verification Document.
• Upload your document by clicking on the small file image.
• Click Upload.

For new users without a RecTrac household, verification occurs after our staff activates your household. The verification pass is issued after residency is verified. You will receive an email notification.

Verification passes expire after two years. You will receive an email notice to update your residency verification ahead of time. Be sure to opt in to our communications so you don’t miss this important update!