Hilliard Answers
The City of Hilliard is large, home to nearly 35,000 people, a booming economic target for businesses small and large, and people have a lot of questions. Here you will find a plethora of information pertaining to the most frequently asked questions. If you do not see your question below, you can fill out the form and submit a new question to be placed on this page.
Business
I am a company outside of Hilliard and want to solicit sales in Hilliard. What do I need to know?
Residents can pick-up complimentary stickers at City Hall, the Hilliard Community Center or the Safety Service Building.
How do I obtain a temporary water meter?
Contact the Columbus Division of Water for all water-related questions and issues. For non-emergency service requests, call (614) 645-3111 or email 311@columbus.gov.
Who should I call for an emergency turn-off?
Contact the Columbus Division of Water for all water-related questions. For non-emergency requests, call (614) 645-7788.
I would like to plan an event in Hilliard. Do I need an event permit?
If your event requires a road closure for a running race or parade, contact the Hilliard Division of Police. For events in Hilliard parks, contact our Recreation and Parks Department. For other events, contact Hilliard 311 to see if you need an event permit.
Do I need an emergency contact form? How do I get one?
All businesses located in Hilliard need to have an emergency contact form on file. Contact the Hilliard Division of Police to complete the form.
Communication
Is the City of Hilliard on social media?
Where can I find up-to-date news about Hilliard?
There are lots of ways for you to stay up-to-date on what’s happening in Hilliard. For news and information, visit our blog, sign up for our email newsletter and follow us on social media.
I still have questions. Who should I contact?
You can fill out our contact form or call Hilliard 311. You can also reach the city on social media or in-person at city hall and upcoming city council meetings.
City Hall & Administration — (614) 876-7361
Division of Police (Non-Emergency) — (614) 876-7321
Rec and Parks — (614) 876-5200
Mayor’s Court — (614) 334-2361
What events are happening in Hilliard?
Visit our city events calendar to find out about our latest events.
Emergency Alerts
How do I sign up for emergency alerts?
Residents can sign up to receive notifications from the Franklin County Emergency Alerts system. For Hilliard-specific emergency and police information, follow the Hilliard Division of Police on Twitter and Facebook.
You can sign up for Hilliard’s email newsletter to receive weekly updates on what’s happening in Hilliard.
Who do I call regarding a non-emergency?
If you need help in a non-emergency situation, please contact the Hilliard Division of Police at 614-876-7321 to report a crime, accident or have a police officer dispatched to your location. For police records, general questions or assistance, call (614) 876-2429 or Hilliard 311.
If my phone number or email address changes, will I still get an alert?
No, you will need to sign up again with your new phone number and/or email address to keep getting alerts.
Will I still get emergency notifications if I don’t sign up for Hilliard alerts?
You need to sign up in order to receive notifications from the Franklin County Emergency Alerts system or the city of Hilliard. For Hilliard-specific emergency and police information, follow the Hilliard Division of Police on Twitter and Facebook.
When will the Hilliard alert system be used?
Emergency and weather alerts are posted at the top on the Hilliardohio.gov website.
Engineering & Building Permits
What is a Building Permit?
A Building Permit is a license that grants legal permission to start construction of a building project. Permits allow code officials to protect the public safety and welfare.
When do I need a permit?
Residents who are interested in building or remodeling must obtain a permit before construction. This applies to any internal or external structural alteration or addition.
What projects need a permit?
Before starting any project, please contact us to see if you need a permit. Below are some common projects that require permits. There are other projects not listed that also require permits.
Basement Finish, Garages, Room Additions, Deck, Gazebo, Satellite Dish, Driveways, Hot Tub, Screened Porches, Electrical Work, New Home Construction, Sidewalk Replacement, Fence, Patios, Siding, Fire Restoration, Patio Enclosures, Storage Shed, Fireplace, Plumbing, Storm Restoration, Furnace Replacement, Roofing, Swimming Pools
How do I get a building permit?
Access our new online portal for all applications.
How do I pay for my permit?
All payments are handled through the online portal when you make an application.
How long will it take to approve my permit?
Most projects take two weeks for plan and zoning review unless otherwise specified. Once approved, you will be contacted to pick-up your plans.
What happens if I don’t get a zoning permit?
If you don’t get a zoning permit you can be cited for failing to comply with regulations and you can even be ordered to tear down the new structure you just built. But this can easily be avoided by getting a permit and working with the city’s planning and zoning commission.
How long is a zoning permit good for?
Most permits are good for one year, but you should confirm with the planning and zoning department.
What Inspections do I need for my project?
When your plans are approved and you receive your permit through the online portal you will receive a list of required inspections.
What if I hire a contractor to do my project?
Every contractor in Hilliard must be registered with the Building Department. To check if your contractor is registered, contact Hilliard 311. The homeowner is responsible for ensuring that contractor(s) complete any necessary permits and file them with the city.
What if I want to do the work myself?
Homeowners may do the work themselves on their residence. This does not include rental properties. Permits and inspections are still required. Obtain permits here.
Who do I call to have the utilities marked in my yard?
You can submit an online request with the Ohio Utilities Protection Service at www.oups.org/edig. Make sure to submit your request at least 48 hours (and no more than 10 days) before you start digging. The Ohio Utilities Protection Services is open 24 hours a day, seven days a week.
What needs an electrical permit?
Electrical permits are required for any new circuit or extension of an existing circuit including kitchen, bath, basement remodeling, swimming pools, hot tubs, ceiling fans and service updates.
How can I ensure the safety of all electrical installations?
Always obtain a permit so the work can be inspected.
I still have questions. Who should I contact?
If you can’t find what you’re looking for, call Hilliard 311.
Does the city maintain a list of registered sidewalk contractors?
Yes, the city provides a list of registered contractors, listed by trade. Concrete work falls under General.
Does the city maintain a list of registered sewer tappers?
Yes, the city provides a list of registered contractors, listed by trade. Sewer contractors are so indicated.
Do I need to get a plumbing permit?
Yes. You need a plumbing permit.
Fire
Who should I call in the case of an emergency?
If there is a fire or a true emergency, call 911. If you want to report a crime, accident or have a police officer dispatched to your location, call (614) 876-7321. For police records, general questions or assistance, call 614-876-2429.
Does Hilliard have a fire department?
Norwich Township Fire Department serves the Hilliard area.
What kind of services does the fire department provide?
The Norwich Township Fire Department provides fire prevention, suppression, emergency medical services and fire safety and prevention education programs.
How big is the fire department?
The Norwich Township Fire Department consists of 91 full-time firefighters at three stations, which includes an administrative staff of five who manage prevention programs and services, training and emergency medical services. The department’s three stations are strategically located within the township to facilitate quick response time on emergency calls.
Do you have any fire safety resources for kids?
Yes, we do! Download our activity book.
Do you offer any CPR certification classes?
The Norwich Township Fire Department offers monthly CPR training classes sponsored by the American Heart Association. We currently offer three different classes that are all held at the Safety Services Building (5181 Northwest Parkway) in the Jim Rice Room. You can register online.
How can I get my carbon monoxide level checked in my house?
Carbon monoxide, or CO, is a colorless, odorless and tasteless gas. If you suspect a problem with the level of CO2 in your home, go outside and call 911 immediately. The Norwich Township Fire Department will read the levels of CO2 in your home.
How do I get a copy of a fire report?
You can request a fire incident report by calling (614) 876-3331.
What is a Knox Box and do I need one?
A Knox Box, or a Key Lock Box, is a high security key box system designed to give emergency service personnel immediate access to a home. Any home or business in the unincorporated areas of Hilliard, Norwich Township and Brown Township that has an automatic fire alarm system must have a Knox Box or Key Lock Box installed. The master key will be maintained by the Norwich Township Fire Department, which has sole responsibility to granting access to the home or business. Contact the Norwich Township Fire Department Prevention Bureau at 614-876-3331 to obtain an order form or for more information on the Key Lock Box.
How do I properly dispose of a used or expired fire extinguisher?
To dispose of a fire extinguisher that cannot be recharged or you don’t want to keep, you have a few options:
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- Obtain disposal dates for the next Household Hazardous Waste Day from the SWACO website. SWACO will accept fire extinguishers during limited business hours at their permanent facility, 645 E. 8th Ave.
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- Contact any fire safety equipment dealer to see if they will accept unwanted fire extinguishers. These companies will likely charge a small disposal fee per extinguisher.
Do I need a permit for a recreational fire?
No, you do not need a permit for recreational fires, campfires, outdoor fireplaces.
Could I be cited for my fire?
Yes, if illegal burning is taking place, such as burning residential waste such as tree trimmings, stumps, brush, weeds, leaves, grass, shrubbery and material from crop or livestock production. Garbage such as wastes created in the process of handling, preparing, cooking or consuming food. Materials containing rubber, grease and asphalt or made from petroleum, such as tires, cars and auto parts, plastics or plastic-coated wire. Dead Animals. Any of the above situations would be stopped by the fire department and would be enforced by the Ohio Environmental Agency.
If a neighbor complains about my recreational fire, will the fire department investigate?
Yes, if the fire department receives a call complaining about open burning they will investigate. The fire department needs to see such fire or they cannot act on the complaint.
What materials may never be burned?
Open fires are prohibited in the city of Hilliard.
The following materials are prohibited: residential waste such as tree trimmings, stumps, brush, weeds, leaves, grass, shrubbery and material from crop or livestock production. Garbage such as wastes created in the process of handling, preparing, cooking or consuming food. Materials containing rubber, grease and asphalt or made from petroleum, such as tires, cars and auto parts, plastics or plastic-coated wire. Dead Animals.
Holidays
What days are considered official city holidays?
The city of Hilliard observes the following holidays:
- President’s Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veteran’s Day
- Thanksgiving Day
- The Friday after Thanksgiving Day
- Christmas Eve
- Christmas Day
- New Year’s Day
What happens if my trash collection day is on a holiday?
If a holiday falls on Sunday, Monday or Tuesday, trash services will be delayed one day and we’ll collect your materials on Wednesday. If the holiday falls on a Saturday, there will be no change in the scheduled pick-up day.
When is Trick-or-Treat?
Check our events calendar for this year’s Trick-or-Treat schedule.
When is the July 4th Parade?
Check our events calendar for this year’s July 4th schedule.
When is the holiday tree lighting?
Check our events calendar for this year’s tree lighting schedule.
Where can I recycle my Christmas tree?
After Christmas, residents can place used trees on the curb to be picked up and processed by the city’s chipper service. Contact Hilliard 311 for details.
HR
What does the Human Resources Department do?
Hilliard’s Human Resources Department provides assistance, support and direction on all matters related to the management of the city’s human resources. Matters include employee recruitment and compensation, labor relations and collective bargaining, disciplinary and grievance hearings, work rules and policies, citywide safety and training programs as well as employee appraisals and development.
What are Hilliard’s bargaining units?
Hilliard’s Bargaining units are listed below:
United Steel Workers of America, AFL-CIO – United Steel Workers Agreement
- Maintenance Technicians
- Custodians
Fraternal Order of Police, Capital City Lodge #9 – FOP Capital City Lodge No 9
- Police Officers
- Sergeants
- Lieutenants
Fraternal Order of Police, Ohio Labor Council, Inc. – Ohio Labor Council
- Clerks
I want to work for the city. Are there any jobs openings?
The City of Hilliard posts all current job vacancies on the jobs page. Applications are only accepted online through our jobs portal.
How do I apply for an open position?
Job applications are only accepted through our jobs portal. To apply, create an account, make an application and apply. If you do not have a home computer, you may apply online by visiting your local library.
I still have questions, who should I call?
Colleen Lemmon, Chief People Officer and Human Resources Director
hr2@hilliardohio.gov
(614) 334-1397
Do I have to be a resident of Hilliard in order to work for the City?
No.
What employment benefits does the city offer?
Regular full-time employees receive health insurance that includes medical, dental, vision and prescription drug coverage. Other benefits include vacation, sick leave, paid holidays, flexible spending account, tuition reimbursement and employee assistance program. Contact the Department of Human Resources for more information.
Does the city have seasonal employment opportunities?
Yes, the City offers seasonal employment in our Recreation and Parks Department and Operations Department. Examples include lifeguards, camp counselors, ball field ground crew members, etc.
What types of positions are available with the city of Hilliard?
Please visit https://www.governmentjobs.com/careers/cityofhilliard to access City of Hilliard employment opportunities and apply online. If this is the first time you are applying on the website, you must create an online account. After your account has been established, you can create an application. For those without a home computer, you may apply online by visiting your local library.
Mayor's Court
Who presides over the Mayor's Court?
The court is presided over by a magistrate who is appointed to hear and determine the resolution of cases filed in Mayor’s Court. The City’s prosecutor is also present when court is in session to prosecute cases on behalf of the city. Cases may also be diverted to the Hilliard Recovery Court, which has its own prosecutor.
How can I contest a ticket (citation)?
You can contest a ticket (citation) by appearing at the hearing date written on the ticket. You may confirm this date on our online case search.
When is my court date?
The court date is written on the bottom of your ticket (citation). You can also do an online case search for your court date or go to the pay your ticket page and pay via debit/credit card online. You may also call the Clerk of Court’s office to confirm your hearing date by calling (614) 334-2361, Monday through Friday from 8:00 a.m. to 4:00 p.m.
What if I just want to pay my violation and not go to the court hearing?
Many violations are “payable” offenses that do not require you to appear in court. If you citation did not indicate that your appearance is mandatory, you can go to the pay your ticket page to see the amount due and pay via debit/credit card online. You may also mail payment to Hilliard Mayor’s Court, 5171 Northwest Parkway, Hilliard, Ohio 43026 or use the 24-hour drop box located in the lobby of the Joint Safety Services Building at the same address. Please remember to sign the back of your pink citation and return it with your payment. Please note: Bonds may not be paid online.
When and where does court take place?
The Hilliard Mayor’s Court is in session every Wednesday, starting at 8:00 a.m. The court is located in the Joint Safety Services Building, 5171 Northwest Parkway, Hilliard, Ohio 43026, just north of Old Hilliard. Please note: this is a different building and location than the City of Hilliard’s main City Hall Building off of Cemetery Rd.
How can I get my case continued or change the date of my hearing?
You must appear at the Clerk of Court’s office in-person during business hours to complete a Request for Continuance. Continuances may not be granted via phone. You may also appear at court during your scheduled hearing date to request a continuance. Please note that court is in session on Wednesdays at 8:00 a.m., so this is the only day and time available when choosing a different week for continuances.
Can I change the jurisdiction for my case to Franklin County Municipal Court?
If your offense is anything other than a minor misdemeanor or an unclassified misdemeanor, a written jury demand must be filed with the Clerk of Court.
How do I pay court fees and costs after I go before the magistrate and receive a ruling?
If you did not pay in-person after your hearing, you may pay online at the pay your ticket page. You may also mail payment to Hilliard Mayor’s Court, 5171 Northwest Parkway, Hilliard, Ohio 43026 or use the 24-hour drop box located in the lobby of the Joint Safety Services Building at the same address. Please note: bonds may not be paid online.
Do I need an Attorney?
You have a right to an attorney. To determine whether you need an attorney, please refer to the “Defendant Rights” section under “Defendant Information and Resources”.
Is my attorney required to file all forms in person?
No, attorneys may fax filings for your case such as motions, plea forms, and requests for discovery to (614) 529-6036.
What happens if my case gets transferred to Franklin County Municipal Court (FCMC)?
If you choose to transfer your case to FCMC, it will be set for an arraignment date at the courthouse in downtown Columbus. You must appear at the arraignment date at FCMC and tell them how you want to proceed with your case. Please note that FCMC will assign you its own case number, which is different from the Hilliard Mayor’s Court case number. You may find information on a case that has been transferred and filed to FCMC at www.franklincountymunicourt.org.
What if I need to pay a bond?
Bonds may not be paid online. Bonds may be paid at the Joint Safety Services Building, 5171 Northwest Parkway, Hilliard, Ohio 43026, 24/7. You may pay at the Court of Court window during normal business hours, or at the Hilliard Police Department Records window after hours. Please note: Bonds may only be paid via CASH or CREDIT/DEBIT.
Should I just pay my fine or contest my citation (ticket) at court?
Determining how to handle your case in Hilliard Mayor’s Court is your decision. If you have legal questions about your case and the court process, please contact a licensed Ohio attorney. The Clerk of Court staff is prohibited by law from providing defendants with legal advice. The Clerk of Court staff cannot advise you on what course of action to take in your case or give their opinion on how the case may be handled by the prosecutors or magistrates.
Mosquitos
Does Hilliard spray for mosquitos?
Franklin County Public Health does the spraying for mosquitos. The City of Hilliard is not responsible for it.
Where do you spray?
Spraying is broken up by zones. Franklin County Public Health will spray Hilliard east, west, central, south and north at various times, weather permitting.
When do you spray?
Franklin County Public Health typically sprays when a trapped mosquito tests positive for West Nile virus. FCPH sprays around 9 pm, weather permitting. You can view a schedule of the planned sprayings here. You can follow us on social media to keep updated on sprays, or join our newsletter to be alerted when FCPH will spray.
What steps can I take to protect my family from mosquitos?
Franklin County Public Health recommends you take these steps to help protect your family from risk of mosquitos:
- Wear insect repellant containing DEET (follow package directions).
- Limit outdoor activity at dusk and dawn when mosquitoes are most active.
- Eliminate all standing water around your home (mosquitoes breed in water and it doesn’t take much time).
You can learn more about mosquito prevention and protection here.
Why do you spray?
Franklin County Public Health sprays to lower the risk of West Nile Virus and other mosquito borne diseases from spreading. To learn more, visit here.
How do you know an area is at risk?
Franklin County Public Health traps mosquitos and tests them for West Nile Virus and other diseases. It’s the county’s priority to monitor and prevent the spread of diseases, so they take preemptive steps to treat an area, as well as address areas that test positive for WNV. You can learn more about trapping and review reports here.
Who do I speak to about requesting service?
To request a service, contact Franklin County Public Health. You can request a service here.
Can I request to not have my area sprayed?
Franklin County Public Health retains a Do Not Spray registry for residents that do not want their property sprayed. You can learn more here.
Where can I learn about mosquito spraying?
Mosquito spraying is managed by Franklin County Public Health. You can learn more about spraying at their website.
Old Hilliard
What is Old Hilliard?
Old Hilliard is the core of our community. Recently revitalized and transformed from an old train station, Old Hilliard is more happening than ever. It’s where the community connects through shopping, dining and a constant flow of unique events. Originally located between Piqua and Indiana Railroad station, Old Hilliard was originally called Hilliard’s Station and served as an ideal shipping point for agricultural products. The original train station has been restored and is a part of the Historical Village located in Weaver Park.
Hilliard’s Station Park is located in Old Hilliard and is a hot spot of activity, especially during the summer months. Visit our city events calendar to find out about our latest events.
Why was Old Hilliard revitalized?
The city revitalized Old Hilliard because its history is important to who we are as a city. We believe that the revitalization of this district provides a place for our residents to connect and share in experiences that will strengthen our bond as a community.
What are my parking options in Old Hilliard?
There is plenty of available street parking, plus designated municipal lots off Center and Wayne Streets.
Are there any Hilliard Station park events?
Hilliard’s Station Park has year-round events that connect the community and provide opportunities to make memories that will last for years to come. To learn more about these or other community events, visit our events calendar.
What is a DORA?
A DORA is a designated outdoor refreshment area where residents age 21+ may purchase and carry alcohol.
How do I participate in DORA?
Residents age 21+ may purchase and carry alcohol within a designated outdoor refreshment area (DORA) Monday – Sunday from Noon – 9 p.m. To participate, purchase an alcoholic drink from one of the vendors listed below and enjoy it outdoors within the DORA boundaries. Alcoholic drinks must be served in designated plastic cups. No cans, glass bottles or outside drinks are permitted.
Who are the DORA Vendors?
The official DORA Vendors are Otie’s Tavern & Grill, Abner’s Casual Dining, The Old Bag of Nails Pub, Local Cantina, Starliner Diner, Legacy Smokehouse, Crooked Can, Makoy Center, Yabo’s Tacos, Sexton’s Pizza, and HilGarten.
Permits & Inspections
What happens if I don’t get a zoning permit?
A zoning certificate is required for each new tenant of an existing building or the tenant of a new building prior to occupancy. Without the zoning certificate, the tenant is not authorized to use the building. Penalties are specified in Code Section 1141.06.
A conditional use must be reviewed and approved by the Planning and Zoning Commission before a zoning certificate can be obtained for that use. Refer to Code Chapter 1123.
How long is a zoning permit valid?
A zoning certificate is valid for 12 months from the date issued. If a building permit is not obtained within that period, the zoning certificate will lapse and a new zoning certificate request and approval are required before a building permit may be issued. All zoning certificates will expire two years after issued, unless construction 25% complete. Code Section 1141.03
Approval of a conditional use will expire 12 months after it is granted unless construction is complete, commencement of the use has begun, or significant progress has been made towards its initiation. Code Section 1123.05
Police
Can I arrange for a tour of the police department?
Yes, the Hilliard Division of Police provides tours for school-age children and adults. Hilliard residents should call (614) 334-2321 to coordinate a time between 9 a.m. and 8 p.m. Tours last about an hour and are tailored to the ages of the tour group.
What time is the curfew in Hilliard?
For ages 12 and under, curfew is from dark to dawn unless with a guardian or on a legitimate errand. From ages 13 to 17, the hours are from midnight to 6 a.m. unless with a guardian, on a legitimate errand, or traveling to or from work.
Can I get a copy of a police or accident report?
Yes, you can obtain an accident report taken by the Hilliard Police on the Traffic Report Crash page.
My neighbor’s dog is barking. What can the police do?
Let us know by calling the non-emergency line of the Hilliard Division of Police (614) 876-7321 or report online. If more than one residence reports a disturbance, we will investigate the noise complaint.
My neighbor has a car/truck that does not move for days at a time, what can the police do?
City code prohibits vehicles from parking on the street for more than 24 hours. The first violation is a minor misdemeanor and subsequent violations within one year are subject to increasing fines and penalties. On-street parking of recreational vehicles is limited to two hours and parking of commercial vehicles is limited to one hour unless for a legitimate service.
Can a speaker be requested for a local citizen group meeting?
Yes. The Hilliard Division of Police has officers and detectives who can speak on a variety of topics with a two-week notice. To request a speaker for an upcoming event or meeting, call (614) 334-2321.
I’m locked out of my car. Can you help me get into it?
Yes, however the vehicle owner must consent to the risk of possible damage from the use of the entry equipment. The Hilliard Division of Police will assume no liability if the vehicle is damaged. To request an officer for assistance, call (614) 876-7321.
I’m locked out of my house. Can you help me get in?
The Norwich Township Fire Department can gain entry through overhead garage doors. To request assistance, call the Fire Department at (614) 876-7694. The police department can also send an officer to the residence, however, there is no assumption that the officer will force entry.
What number do I call in case of an emergency: 911 or 614-876-7321?
In a true emergency situation, call 911. If you want to report a crime, accident or have an officer dispatched to your location, call (614) 876-7321. For police records, general questions or assistance, call (614) 876-2429.
What can I do about a stray dog or cat running loose or hit by a car?
Contact the Hilliard Division of Police at (614) 876-7321 or Franklin County Animal Control at (614) 525-3400.
What are the age restrictions for children and car seats?
Children younger than four years old or under 40 pounds must be in a child restraint safety seat. Children younger than eight years old and shorter than 4’9’’ must be in a booster seat.
In an emergency, why does a dispatcher ask so many questions? Why don’t they just send a car?
The dispatcher asks questions so that the responding officers have all the necessary information and fully understand the situation. It’s important for the police to know the situation’s severity, how many officers to send and the priority of the emergency run.
Who do we contact if our neighborhood wants to have a block party?
Submit your request for a street closure to the Chief of Police at 5171 Northwest Parkway or email your request to hilliardpolice@hilliardohio.gov. Include your request form, the date and time of the event, a list of addresses impacted, signatures from affected parties and the contact person’s name, address and phone number. There is no fee. Once your request is approved, you will receive the permit by email or mail. For more information call Hilliard 311.
Can I burn leaves on my property?
Open burning is prohibited within city limits without a burning permit. For more information, call the Norwich Township Fire Department at (614) 876-7694.
Who do I contact to get a Knox Box?
Call the Norwich Township Fire Department at (614) 876-7694 with any questions regarding Knox Boxes or Key Lock Boxes.
Does the City of Hilliard or Hilliard Division of Police offer fingerprinting?
No, we do not offer fingerprinting or background checks. The Bureau of Criminal Identification and Investigation requires that all requests for Ohio civilian background checks be submitted electronically through use of WebCheck or other approved methods. Visit the Ohio Attorney General’s website to find an authorized Webcheck location.
Can the police tell me how many points/accidents there are on my driving record?
No, you must contact the Bureau of Motor Vehicles at (614) 752-7500.
Can I get a photo I.D. at the Hilliard Division of Police?
No, you must contact the Bureau of Motor Vehicles at (614) 752-7500.
I received a speeding ticket. Can you tell me how much I have to pay?
If you received a speeding ticket from the Hilliard Division of Police, call the Hilliard Clerk of Courts at (614) 876-7361, ext. 527 or 503, Monday through Thursday between 8 a.m. and 4 p.m. In some cases, you will receive the fine amount when you are given the ticket.
My electricity is out. Can the police tell me when the power will come back on?
No, you can contact AEP Ohio at 1-800-277-2177 for estimated restoration times.
Where do I get a vendor’s license?
You may obtain a vendor’s license from the Hilliard Division of Police. The application lists the required documents and fee.
Where do I get a dog license?
You can apply for a dog license through the Franklin County Auditor.
Can I request a service online or file a report?
Yes, if it is a non-emergency service request. For emergencies, please call 9-1-1. To learn more about reporting, review our online reporting
Rec & Parks
How many pools does the City of Hilliard operate?
The City of Hilliard operates two municipal pools: the Hilliard Family Aquatic Center and the Clyde “Butch” Seidle Community Pool.
When can I buy a pool pass?
Pool memberships go on sale every January and can be purchased online, by mail or in-person at the Hilliard Community Center. Send a completed membership form and a check payable to the “City of Hilliard” to the Hilliard Recreation and Parks Department at 3800 Veterans Memorial Drive, Hilliard, Ohio, 43026.
How much does a pool membership cost?
We have pricing charts on our pools and passes page.
Is a pool pass valid at both locations?
Yes! Hilliard Family Aquatic Center and Hilliard East Municipal Pool are seasonal outdoor facilities and pool passes are valid at both locations.
Does the pool offer swimming lessons?
Hilliard Recreation and Parks offers swimming lessons and activities for children at all skill levels.
How do I volunteer for the Recs & Parks Department?
If you’re interested in giving back to the community, fill out the volunteer application and liability waiver below. All volunteers must sign before volunteer date. Call (614) 334-2580 or email rentals@hilliardohio.gov with questions.
How many parks does Hilliard have?
Hilliard maintains nearly 27 diverse parks for exercise, outdoor activities and community events. With bike paths, open spaces, baseball fields and more, Hilliard’s parks offer more than just green space. Visit the parks page to learn more.
How do I sign up for a community garden plot?
Residents may purchase community garden plots behind the Phyllis A. Ernst Senior Center or on Leap Road, south of Davidson Road. The gardens offer a fun, community-centered experience that allows residents to enjoy growing their own flowers and vegetables. Visit the parks page to learn how to register.
How much is a senior center membership?
An annual fee of just $15 gives members access to special events, educational speakers, exciting trips and regular activities including fitness and sports, arts and crafts, cards and home-style lunch. Members also get free income tax preparation from AARP, health checks and screenings. You can find all Senior Classes on our Classes & Camps page.
What is Hilliard’s Station Park?
Located at the beginning of the seven-mile Heritage Trail, Hilliard’s Station Park marks the location of an old railroad station and Hilliard’s original town square. The park boasts distinctive architectural qualities that reflect its rich history.
What is a DORA?
A DORA is a designated outdoor refreshment area where residents age 21+ may purchase and carry alcohol.
How do I participate in DORA?
Residents age 21+ may purchase and carry alcohol within a designated outdoor refreshment area (DORA) Monday – Sunday from Noon – 9 p.m. To participate, purchase an alcoholic drink from one of the vendors listed below and enjoy it outdoors within the DORA boundaries. Alcoholic drinks must be served in designated plastic cups. No cans, glass bottles or outside drinks are permitted.
DORA Vendors
The official DORA Vendors are Otie’s Tavern & Grill, Abner’s Casual Dining, The Old Bag of Nails Pub, Local Cantina, Starliner Diner, Legacy Smokehouse, Crooked Can, Makoy Center, Yabo’s Tacos, Sexton’s Pizza, and HilGarten.
How do I register for recreation and parks classes and activities?
If you’re new to Hilliard recreation and parks, start by creating your username and password with our online portal. If you’ve registered for a recreation and parks program in the past, you can log in with the credentials you already have.
I can’t remember my username and password. How can I get it reset?
Click the link on the online registration page to have your password reset. Visit our registration page to learn more.
Does the city of Hilliard organize any sports leagues?
Yes, we do. We collaborate with local organizations to offer high-quality sports experiences to local athletes, and that includes having well-maintained ball field facilities for independent organizations and teams to use. Visit our sports page to learn more.
Can I rent a shelter house or park for private use?
We rent community facilities and park shelters to community organizations, groups and citizens. There are five shelter houses in the Roger A. Reynolds Municipal Park that can be reserved for a non-refundable fee of $100 per day. (Non-profit organizations are eligible for a reduced rate of $50 per day.) Information regarding other park and meeting rooms can be found on our facility’s rental page.
Who is responsible for repairing damage to parks property or facilities?
If you notice damage to city parks or property, contact Hilliard 311 and the city will repair the damage.
Who is responsible for scheduling sports fields and facility permits?
Our Recreation and Parks Department manages all sports fields and facilities, including permits. Contact Recreation and Parks at rentals@hilliardohio.gov regarding facilities and permits.
Roads
How does Hilliard control ice and snow removal?
We attempt to control ice and snow on city streets with a variety of methods including salt brine and plowing.
How does Hilliard prioritize what streets are cleared first?
While the city will eventually clear all streets, major thoroughfares are the priority.
How can I help in the snow removal process?
Residents can help the city remove snow faster by removing cars from the street (especially in cul-de-sacs), staying at least 100 feet behind snow equipment and giving them the right of way.
My street hasn’t been plowed yet. When will it be cleared?
Contact Hilliard 311 for more information about street removal.
Why does Hilliard sweep city streets?
Hilliard schedules street sweeping to maintain roads, improve storm sewer system efficiency and continue our commitment to making Hilliard a beautiful place to live. Call Hilliard 311 at 614-876-7361 ext. 311 for more information about street sweeping.
When is street sweeping?
Street sweepers typically run Monday through Friday 7 a.m. to 3:30 p.m. Call Hilliard 311 for more information at 614-876-7361 ext. 311.
When will my street be repaved?
We continually review and evaluate the quality of roadways throughout Hilliard. Every year, the city repaves the streets that are in the greatest need of repair. Call Hilliard 311 for more information or to report road damage at 614-876-7361 ext. 311
Who handles standing water in the roadway or my basement?
In most cases, standing water in the basement is the responsibility of the homeowner. However, if the water is the result of a city-owned water line, it’s the city’s responsibility. Call Hilliard 311 for more information or to report a water situation at 614-876-7361 ext. 311.
Who handles problems with traffic lights?
The city maintains traffic lights within the Hilliard city limits. Call Hilliard 311 for more information or to report a traffic light problem at 614-876-7361 ext. 311.
My streetlight is out or flickering. Who do I call to have it repaired?
The city maintains streetlights within the Hilliard city limits. Call Hilliard 311 for more information or to report a streetlight problem at 614-876-7361 ext. 311.
Who picks up dead animals?
If there is a dead animal in your yard, you are responsible for removing it. The city is responsible for removing dead animals from the roadways. Call Hilliard 311 to report an animal in the roadway at 614-876-7361 ext. 311.
Solicitation
Do I need to sign up for the Do Not Knock list?
Preventing unwanted solicitors from knocking on your door in Hilliard is as easy as placing a sticker at your front door.
Residents no longer have to formally sign-up online with the City of Hilliard’s Do Not Knock Registry, following action by Hilliard City Council in 2021 to amend a City ordinance regulating solicitation. Instead, residents can simply place a sticker or sign at their doors to alert canvassers, peddlers and solicitors to skip their door.
Although any type of “No Soliciting” or “No Trespassing” sign legally meets the requirement to prohibit a solicitor from entering your property, city-issued stickers remain available for residential use.
Residents can pick-up complimentary stickers at City Hall, the Hilliard Community Center or the Safety Service Building.
Do I have to use the city-issued sticker?
Any type of “No Soliciting” or “No Trespassing” sign legally meets the requirement to prohibit a solicitor from entering your property.
How do I report a violation?
To report a violation call (614) 876-7321.
Are vendors required to register for a permit?
Under the Hilliard City Code, vendors are still required to register with the city for a permit. Through this registration, the vendor goes through a background check and receives an official ID.
Residents who wish to confirm the validity of a permit, or report a trespassing vendor, can call the Hilliard Division of Police at (614) 876-7321.
Who is allowed to go door-to-door without a permit?
Children 18 and under, such as Girl Scouts and Boy Scouts, as well as charitable and religious organizations are exempt from the requirement to obtain a permit. However, those groups must still avoid homes with no canvassing, no soliciting, or no peddling signs.
When can vendors go door-to-do?
Vendors may only conduct business from 9 a.m. to 8 p.m. and must display their city-issued permit on outer clothing.
Taxes
Do I need to fill out a tax return even if I don’t owe money?
All Hilliard residents who are 18 and older must file a tax return with the City of Hilliard every year.
How do I file my taxes?
Residents can file taxes electronically or use the income tax return form.
When are my taxes due?
The deadline to submit your tax return in 2021 is May 17.
I have questions, who should I contact?
For more information or with additional questions, call (614) 876-7361 ext 778 or www.ritaohio.com.
What common sources of income are taxable for Hilliard?
Any earned income is taxable. More info can be found at www.ritaohio.com.
What common sources of income are NOT taxable for Hilliard?
Retirement income, unemployment income and certain disabilities are not considered taxable incomes. More information can be found at www.ritaohio.com.
What if Hilliard resident earns income and pays tax in another community?
Hilliard gives credit to taxes paid in other cities up to 2%.
Where is the Hilliard tax department located?
City Hall (3800 Municipal Way)
Who should I make my checks payable to?
For income tax, Regional Income Tax Agency.
What is the income tax rate?
As of January 1, 2022 the tax rate is 2.5%.
How can I obtain copies of my W2s from past years?
Please contact your employer or the IRS.
How can I tell if my property is within the Hilliard city limits?
To determine if you are within the Hilliard City Limits for income taxes:
- Contact the tax office to verify at (614) 334-2369
- Do a FCA property search
- City of Hilliard streets will have blue street signs. Columbus has green and then City of Dublin has brown.
Who should I contact about real estate taxes?
Contact the Franklin County Auditor’s Office at (614) 525-4663 or access their website at www.franklincountyauditor.com.
How do I report suspected financial fraud in city government?
Please contact the City of Hilliard Finance, Law or Police departments.
What federal forms should I include with my tax return when I file?
This can vary from person to person. Please visit www.ritaohio.com.
How are trusts taxed?
Trusts in Hilliard are not taxed.
Trash
Can I recycle my Christmas Tree?
Yes, the city collects live Christmas trees with normal trash pick-up beginning the week after Christmas.
I have a large item to dispose. Can I put it out with my regular trash?
Yes, the city provides bulk pickup with regular trash service. Click here to learn more about what items we can and can’t accept. Learn More
I will be re-carpeting my house. Does the old carpet/pad fall into the “Bulky item” disposal?
Yes, it does. Click here to learn more about what items we can and can’t accept. Learn More
How do I dispose of construction materials?
Construction materials must be hauled away at the property owner’s expense and are not part of the bulk item collection service. Learn More
What day is my trash day?
Trash, recycling, yard waste and bulk items are normally collected every Tuesday. National holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas may delay collections. Learn More
Is my trash day delayed due to holidays?
Yes, trash collection will be delayed by specific national holidays. National holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas may delay collections. Learn More
When is yard waste picked up?
Yard waste is picked up from April 1 through November 30. They do not pick up between December 1 and March 31.
My trash/recyclables/yard waste wasn’t picked up. What should I do?
Please call the Trash Services Helpline at (614) 876-7361 ext. 311 or Local Waste Services at (614) 409-9375.
Does the City have a recycling program?
Yes, recyclable materials are collected every Tuesday. Click here to learn more about what items you can and can’t recycle. Learn More
Does the City have a recycling program?
Yard waste includes biodegradable materials from gardening or landscaping activities. Click here to learn more about what can and can’t be collected as yard waste. Learn More
Trees
Who do I call with questions about yard waste collection?
For more information, call Local Waste Services at (614) 409-9375.
When can I have my yard waste collected?
Yard waste like grass clippings, leaves, twigs, branches, shrubbery and other garden residues can be collected weekly through Hilliard’s waste collection services. The city collects yard waste every Tuesday, unless it’s a holiday week.
What kinds of bags are acceptable to store yard waste?
Organic waste should be placed in brown paper bags or rigid containers with Hilliard’s yard waste stickers. Stickers are available at the Hilliard Municipal Building (3800 Municipal Way).
Are there any restrictions regarding yard waste collection?
Branches must be less than four feet long and tied into bundles with string or twine. Each container, bag or bundle must weigh less than 50 pounds and be free of rocks, dirt and plastic bags.
Who do I call to request chipper service?
The City’s weekly chipper service will begin on Monday, April 15, and continue through October 16. A new collection schedule has been established to ensure that residents will know what day their brush will be picked up. The city is divided into four color-coded quadrants: orange, green, blue, and purple. Crews will go through each quadrant one day per week (Monday through Thursday), weather permitting.
To utilize the chipper service, residents should place their tree limbs and shrub clippings at the curb by 7 a.m. on the scheduled day of service. Trimmings must be at least 4 feet long. Piles should not include vines, thorns, roots, grass of any kind, and foreign materials such as metal, lumber, nails, wire, string, rope, or staples. When a tree service or landscape company is hired to cut down trees or clear areas, they are solely responsible for that removal.
The weekly chipper service schedule is as follows:
Monday – Orange
Tuesday – Green
Wednesday – Blue
Thursday – Purple
Are there any restrictions for chipper service?
Trimmings are required to be four feet or longer and only consist of tree and shrub clippings.
Where can I recycle my Christmas tree?
After Christmas, residents can place used trees on the curb with their trash and recycling bins to be picked up by Local Waste.
What trees are recommended for city streets?
Contact the public service department at (614) 876-7361 ext 311 or submit a request online.
Will Hilliard remove my tree?
The city is responsible for trees in the public rights of way and homeowners are responsible for trees in their yards. The city will only remove trees in the public rights or way. Contact the public service department at (614) 876-7361 ext 311 or submit a request online.
Does Hilliard prune or trim trees?
The city is responsible for trees in the public rights of way and homeowners are responsible for trees in their yards. The city will only prune or trim trees in the public rights of way. Contact the public service department at 876-7361 ext 311 or submit a request online.
Utilities
How do I start water and sewer service?
To start or stop water and sewer services, visit the City of Columbus Department of Public Utilities website at www.columbus.gov/utilities/ or call (614) 645-3111. You may also call the Division of Water at (614) 645-8276.
How often do I get a water bill?
Residential water bills are sent quarterly and commercial bills are sent monthly. Water bills are prepared, processed and paid through the City of Columbus Division of Water. Visit www.columbus.gov/utilities/ for more info.
Where can I pay my water bill?
You can pay your water bill at the City of Columbus Division of Water (910 Dublin Road, Columbus, OH 43215). Kroger, Meijer, Giant Eagle, and Walgreens also accept Columbus utility bill payments. Visit www.columbus.gov/utilities/ for more information.
How do I schedule a final water meter reading?
You may call the City of Columbus Division of Water at (614) 645-8276 or the City of Columbus 311 Center at (614) 645-3111. Visit www.columbus.gov/utilities/ for more information.
Who do I call for after-hours water or sewer emergencies?
For water emergencies, call the Columbus Division of Water at (614) 645-7788.
Outside of normal business hours, call the Northwest Regional Emergency Communications Center at (614) 889-1112.