Hilliard Answers

The City of Hilliard is large, home to nearly 35,000 people, a booming economic target for businesses small and large, and people have a lot of questions. Here you will find a plethora of information pertaining to the most frequently asked questions. If you do not see your question below, you can fill out the form and submit a new question to be placed on this page.

Utilities

To start or stop water and sewer services, visit the City of Columbus Department of Public Utilities website at www.columbus.gov/utilities/ or call 614-645-3111. You may also call the Division of Water at 614-645-8276.

Residential water bills are sent quarterly and commercial bills are sent monthly. Water bills are prepared, processed and paid through the City of Columbus Division of Water. Visit www.columbus.gov/utilities/ for more info.

You can pay your water bill at the City of Columbus Division of Water (910 Dublin Road, Columbus, OH 43215). Kroger, Meijer, Giant Eagle, and Walgreens also accept Columbus utility bill payments.  Visit www.columbus.gov/utilities/ for more information.

You may call the City of Columbus Division of Water at 614-645-8276 or the City of Columbus 311 Center at 614-645-3111. Visit www.columbus.gov/utilities/ for more information.

For sewer emergencies, call the City of Hilliard Operations Division at 614-876-7361 ext. 706. For water emergencies, call the Columbus Division of Water at 614-645-7788.

Outside of normal business hours, call the Northwest Regional Emergency Communications Center at 614-889-1112.

Permits & Inspections

A zoning certificate is required for each new tenant of an existing building or the tenant of a new building prior to occupancy. Without the zoning certificate, the tenant is not authorized to use the building. Penalties are specified in Code Section 1141.06.

A conditional use must be reviewed and approved by the Planning and Zoning Commission before a zoning certificate can be obtained for that use. Refer to Code Chapter 1123.

A zoning certificate is valid for 12 months from the date issued. If a building permit is not obtained within that period, the zoning certificate will lapse and a new zoning certificate request and approval are required before a building permit may be issued. All zoning certificates will expire two years after issued, unless construction 25% complete. Code Section 1141.03

Approval of a conditional use will expire 12 months after it is granted unless construction is complete, commencement of the use has begun, or significant progress has been made towards its initiation. Code Section 1123.05

Trash

Yes, the city collects live Christmas trees with normal trash pick-up beginning the week after Christmas.

Yes, the city provides bulk pickup with regular trash service. Click here to learn more about what items we can and can’t accept. Learn More

Yes, it does. Click here to learn more about what items we can and can’t accept. Learn More

Construction materials must be hauled away at the property owner’s expense and are not part of the bulk item collection service. Learn More

Trash, recycling, yard waste and bulk items are normally collected every Tuesday. National holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas may delay collections. Learn More

Yes, trash collection will be delayed by specific national holidays. National holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas may delay collections. Learn More

Please call the Trash Services Helpline at 614-334-1209 or Local Waste Services at 614-409-9375.

Yes, recyclable materials are collected every Tuesday. Click here to learn more about what items you can and can’t recycle. Learn More

Yard waste includes biodegradable materials from gardening or landscaping activities. Click here to learn more about what can and can’t be collected as yard waste. Learn More

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