Hilliard Answers

Residents can pick-up complimentary stickers at City Hall, the Hilliard Community Center or the Safety Service Building.

Contact the Columbus Division of Water for all water-related questions. For non-emergency requests, call (614) 645-7788.

All businesses located in Hilliard need to have an emergency contact form on file. Contact the Hilliard Division of Police to complete the form.

We sure are! Below are links to our social media accounts. Follow us to be the first to know what’s happening in Hilliard.

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You can fill out our contact form or call Hilliard 311. You can also reach the city on social media or in-person at city hall and upcoming city council meetings.

City Hall & Administration — (614) 876-7361
Division of Police (Non-Emergency) — (614) 876-7321
Rec and Parks — (614) 876-5200
Mayor’s Court — (614) 334-2361

Residents can sign up to receive notifications from the Franklin County Emergency Alerts system. For Hilliard-specific emergency and police information, follow the Hilliard Division of Police on Twitter and Facebook.

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You can sign up for Hilliard’s email newsletter to receive weekly updates on what’s happening in Hilliard.

No, you will need to sign up again with your new phone number and/or email address to keep getting alerts.

Emergency and weather alerts are posted at the top on the Hilliardohio.gov website.

A Building Permit is a license that grants legal permission to start construction of a building project. Permits allow code officials to protect the public safety and welfare.

Before starting any project, please contact us to see if you need a permit. Below are some common projects that require permits. There are other projects not listed that also require permits.

Basement Finish, Garages, Room Additions, Deck, Gazebo, Satellite Dish, Driveways, Hot Tub, Screened Porches, Electrical Work, New Home Construction, Sidewalk Replacement, Fence, Patios, Siding, Fire Restoration, Patio Enclosures, Storage Shed, Fireplace, Plumbing, Storm Restoration, Furnace Replacement, Roofing, Swimming Pools

All payments are handled through the online portal when you make an application.

If you don’t get a zoning permit you can be cited for failing to comply with regulations and you can even be ordered to tear down the new structure you just built. But this can easily be avoided by getting a permit and working with the city’s planning and zoning commission.

When your plans are approved and you receive your permit through the online portal you will receive a list of required inspections.

Homeowners may do the work themselves on their residence.  This does not include rental properties.  Permits and inspections are still required.  Obtain permits here.

Electrical permits are required for any new circuit or extension of an existing circuit including kitchen, bath, basement remodeling, swimming pools, hot tubs, ceiling fans and service updates.

If you can’t find what you’re looking for, call Hilliard 311.

Yes, the city provides a list of registered contractors, listed by trade. Sewer contractors are so indicated.

If there is a fire or a true emergency, call 911. If you want to report a crime, accident or have a police officer dispatched to your location, call (614) 876-7321. For police records, general questions or assistance, call 614-876-2429.

The Norwich Township Fire Department provides fire prevention, suppression, emergency medical services and fire safety and prevention education programs.

Yes, we do! Download our activity book.

Carbon monoxide, or CO, is a colorless, odorless and tasteless gas. If you suspect a problem with the level of CO₂ in your home, go outside and call 911 immediately. The Norwich Township Fire Department will read the levels of CO₂ in your home.

A Knox Box, or a Key Lock Box, is a high security key box system designed to give emergency service personnel immediate access to a home. Any home or business in the unincorporated areas of Hilliard, Norwich Township and Brown Township that has an automatic fire alarm system must have a Knox Box or Key Lock Box installed. The master key will be maintained by the Norwich Township Fire Department, which has sole responsibility to granting access to the home or business. Contact the Norwich Township Fire Department Prevention Bureau at 614-876-3331 to obtain an order form or for more information on the Key Lock Box.

No, you do not need a permit for recreational fires, campfires, outdoor fireplaces.

Yes, if the fire department receives a call complaining about open burning they will investigate. The fire department needs to see such fire or they cannot act on the complaint.

The city of Hilliard observes the following holidays:

• President’s Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veteran’s Day
• Thanksgiving Day
• The Friday after Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year’s Day

Check our events calendar for this year’s Trick-or-Treat schedule.

Check our events calendar for this year’s tree lighting schedule.

Hilliard’s Human Resources Department provides assistance, support and direction on all matters related to the management of the city’s human resources. Matters include employee recruitment and compensation, labor relations and collective bargaining, disciplinary and grievance hearings, work rules and policies, citywide safety and training programs as well as employee appraisals and development.

The City of Hilliard posts all current job vacancies on the jobs page. Applications are only accepted online through our jobs portal.

Colleen Lemmon, Chief People Officer and Human Resources Director
hr2@hilliardohio.gov
(614) 334-1397

Regular full-time employees receive health insurance that includes medical, dental, vision and prescription drug coverage. Other benefits include vacation, sick leave, paid holidays, flexible spending account, tuition reimbursement and employee assistance program.  Contact the Department of Human Resources for more information.

Please visit https://www.governmentjobs.com/careers/cityofhilliard to access City of Hilliard employment opportunities and apply online.  If this is the first time you are applying on the website, you must create an online account.  After your account has been established, you can create an application. For those without a home computer, you may apply online by visiting your local library.

The court is presided over by a magistrate who is appointed to hear and determine the resolution of cases filed in Mayor’s Court. The City’s prosecutor is also present when court is in session to prosecute cases on behalf of the city. Cases may also be diverted to the Hilliard Recovery Court, which has its own prosecutor.

The court date is written on the bottom of your ticket (citation). You can also do an online case search for your court date or go to the pay your ticket page and pay via debit/credit card online. You may also call the Clerk of Court’s office to confirm your hearing date by calling (614) 334-2361, Monday through Friday from 8:00 a.m. to 4:00 p.m.

The Hilliard Mayor’s Court is in session every Wednesday, starting at 8:00 a.m. The court is located in the Joint Safety Services Building, 5171 Northwest Parkway, Hilliard, Ohio 43026, just north of Old Hilliard. Please note: this is a different building and location than the City of Hilliard’s main City Hall Building off of Cemetery Rd.

If your offense is anything other than a minor misdemeanor or an unclassified misdemeanor, a written jury demand must be filed with the Clerk of Court.

You have a right to an attorney. To determine whether you need an attorney, please refer to the “Defendant Rights” section under “Defendant Information and Resources”.

If you choose to transfer your case to FCMC, it will be set for an arraignment date at the courthouse in downtown Columbus. You must appear at the arraignment date at FCMC and tell them how you want to proceed with your case. Please note that FCMC will assign you its own case number, which is different from the Hilliard Mayor’s Court case number. You may find information on a case that has been transferred and filed to FCMC at www.fcmcclerk.com.

Determining how to handle your case in Hilliard Mayor’s Court is your decision. If you have legal questions about your case and the court process, please contact a licensed Ohio attorney. The Clerk of Court staff is prohibited by law from providing defendants with legal advice. The Clerk of Court staff cannot advise you on what course of action to take in your case or give their opinion on how the case may be handled by the prosecutors or magistrates.

Franklin County Public Health does the spraying for mosquitos. The City of Hilliard is not responsible for it.

Franklin County Public Health typically sprays when a trapped mosquito tests positive for West Nile virus. FCPH sprays around 9 pm, weather permitting. You can view a schedule of the planned sprayings here. You can follow us on social media to keep updated on sprays, or join our newsletter to be alerted when FCPH will spray.

Franklin County Public Health sprays to lower the risk of West Nile Virus and other mosquito borne diseases from spreading. To learn more, visit here.

To request a service, contact Franklin County Public Health. You can request a service here.

Mosquito spraying is managed by Franklin County Public Health. You can learn more about spraying at their website.

Old Hilliard is the core of our community. Recently revitalized and transformed from an old train station, Old Hilliard is more happening than ever. It’s where the community connects through shopping, dining and a constant flow of unique events. Originally located between Piqua and Indiana Railroad station, Old Hilliard was originally called Hilliard’s Station and served as an ideal shipping point for agricultural products. The original train station has been restored and is a part of the Historical Village located in Weaver Park.

Hilliard’s Station Park is located in Old Hilliard and is a hot spot of activity, especially during the summer months. Visit our city events calendar to find out about our latest events.

There is plenty of available street parking, plus designated municipal lots off Center and Wayne Streets.

A DORA is a designated outdoor refreshment area where residents age 21+ may purchase and carry alcohol.

The official DORA Vendors are Otie’s Tavern & Grill, Abner’s Casual Dining, The Old Bag of Nails Pub, Local Cantina, Starliner Diner, Legacy Smokehouse, Crooked Can, Makoy Center, Yabo’s Tacos, Sexton’s Pizza, and HilGarten.

A zoning certificate is required for each new tenant of an existing building or the tenant of a new building prior to occupancy. Without the zoning certificate, the tenant is not authorized to use the building. Penalties are specified in Code Section 1141.06.

A conditional use must be reviewed and approved by the Planning and Zoning Commission before a zoning certificate can be obtained for that use. Refer to Code Chapter 1123.

Yes, the Hilliard Division of Police provides tours for school-age children and adults. Hilliard residents should call (614) 334-2321 to coordinate a time between 9 a.m. and 8 p.m. Tours last about an hour and are tailored to the ages of the tour group.

Yes, you can obtain an accident report taken by the Hilliard Police on the Traffic Report Crash page.

City code prohibits vehicles from parking on the street for more than 24 hours. The first violation is a minor misdemeanor and subsequent violations within one year are subject to increasing fines and penalties. On-street parking of recreational vehicles is limited to two hours and parking of commercial vehicles is limited to one hour unless for a legitimate service.

Yes, however the vehicle owner must consent to the risk of possible damage from the use of the entry equipment. The Hilliard Division of Police will assume no liability if the vehicle is damaged. To request an officer for assistance, call (614) 876-7321.

In a true emergency situation, call 911. If you want to report a crime, accident or have an officer dispatched to your location, call (614) 876-7321. For police records, general questions or assistance, call (614) 876-2429.

Children younger than four years old or under 40 pounds must be in a child restraint safety seat. Children younger than eight years old and shorter than 4’9’’ must be in a booster seat.

Submit your request for a street closure to the Chief of Police at 5171 Northwest Parkway or email your request to hilliardpolice@hilliardohio.gov. Include your request form, the date and time of the event, a list of addresses impacted, signatures from affected parties and the contact person’s name, address and phone number. There is no fee. Once your request is approved, you will receive the permit by email or mail. For more information call Hilliard 311.

Call the Norwich Township Fire Department at (614) 876-7694 with any questions regarding Knox Boxes or Key Lock Boxes.

No, you must contact the Bureau of Motor Vehicles at (614) 752-7500.

If you received a speeding ticket from the Hilliard Division of Police, call the Hilliard Clerk of Courts at (614) 876-7361, ext. 527 or 503, Monday through Thursday between 8 a.m. and 4 p.m. In some cases, you will receive the fine amount when you are given the ticket.

You may obtain a vendor’s license from the Hilliard Division of Police. The application lists the required documents and fee.

Yes, if it is a non-emergency service request. For emergencies, please call 9-1-1. To learn more about reporting, review our online reporting

The City of Hilliard operates two municipal pools: the Hilliard Family Aquatic Center and the Clyde “Butch” Seidle Community Pool.

We have pricing charts on our pools and passes page.

Hilliard Recreation and Parks offers swimming lessons and activities for children at all skill levels.

Hilliard maintains nearly 27 diverse parks for exercise, outdoor activities and community events. With bike paths, open spaces, baseball fields and more, Hilliard’s parks offer more than just green space. Visit the parks page to learn more.

An annual fee of just $15 gives members access to special events, educational speakers, exciting trips and regular activities including fitness and sports, arts and crafts, cards and home-style lunch. Members also get free income tax preparation from AARP, health checks and screenings. You can find all Senior Classes on our Classes & Camps page.

A DORA is a designated outdoor refreshment area where residents age 21+ may purchase and carry alcohol.

The official DORA Vendors are Otie’s Tavern & Grill, Abner’s Casual Dining, The Old Bag of Nails Pub, Local Cantina, Starliner Diner, Legacy Smokehouse, Crooked Can, Makoy Center, Yabo’s Tacos, Sexton’s Pizza, and HilGarten.

Click the link on the online registration page to have your password reset. Visit our registration page to learn more.

We rent community facilities and park shelters to community organizations, groups and citizens. There are five shelter houses in the Roger A. Reynolds Municipal Park that can be reserved for a non-refundable fee of $100 per day. (Non-profit organizations are eligible for a reduced rate of $50 per day.) Information regarding other park and meeting rooms can be found on our facility’s rental page.

Our Recreation and Parks Department manages all sports fields and facilities, including permits. Contact Recreation and Parks at rentals@hilliardohio.gov regarding facilities and permits.

We attempt to control ice and snow on city streets with a variety of methods including salt brine and plowing.

Residents can help the city remove snow faster by removing cars from the street (especially in cul-de-sacs), staying at least 100 feet behind snow equipment and giving them the right of way.

Hilliard schedules street sweeping to maintain roads, improve storm sewer system efficiency and continue our commitment to making Hilliard a beautiful place to live. Call Hilliard 311 at 614-876-7361 ext. 311 for more information about street sweeping.

We continually review and evaluate the quality of roadways throughout Hilliard. Every year, the city repaves the streets that are in the greatest need of repair. Call Hilliard 311 for more information or to report road damage at 614-876-7361 ext. 311

The city maintains traffic lights within the Hilliard city limits. Call Hilliard 311 for more information or to report a traffic light problem at 614-876-7361 ext. 311.

If there is a dead animal in your yard, you are responsible for removing it. The city is responsible for removing dead animals from the roadways. Call Hilliard 311 to report an animal in the roadway at 614-876-7361 ext. 311.

Preventing unwanted solicitors from knocking on your door in Hilliard is as easy as placing a sticker at your front door.

Residents no longer have to formally sign-up online with the City of Hilliard’s Do Not Knock Registry, following action by Hilliard City Council in 2021 to amend a City ordinance regulating solicitation. Instead, residents can simply place a sticker or sign at their doors to alert canvassers, peddlers and solicitors to skip their door.

Although any type of “No Soliciting” or “No Trespassing” sign legally meets the requirement to prohibit a solicitor from entering your property, city-issued stickers remain available for residential use.

Residents can pick-up complimentary stickers at City Hall, the Hilliard Community Center or the Safety Service Building.

To report a violation call (614) 876-7321.

Children 18 and under, such as Girl Scouts and Boy Scouts, as well as charitable and religious organizations are exempt from the requirement to obtain a permit. However, those groups must still avoid homes with no canvassing, no soliciting, or no peddling signs.

All Hilliard residents who are 18 and older must file a tax return with the City of Hilliard every year.

The deadline to submit your tax return in 2021 is May 17.

Any earned income is taxable. More info can be found at www.ritaohio.com.

Hilliard gives credit to taxes paid in other cities up to 2%.

For income tax, Regional Income Tax Agency.

Please contact your employer or the IRS.

Contact the Franklin County Auditor’s Office at (614) 525-4663 or access their website at www.franklincountyauditor.com.

This can vary from person to person. Please visit www.ritaohio.com.

Yes, the city collects live Christmas trees with normal trash pick-up beginning the week after Christmas.

Yes, it does. Click here to learn more about what items we can and can’t accept. Learn More

Trash, recycling, yard waste and bulk items are normally collected every Tuesday. National holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas may delay collections. Learn More

Yard waste is picked up from April 1 through November 30. They do not pick up between December 1 and March 31.

Yes, recyclable materials are collected every Tuesday. Click here to learn more about what items you can and can’t recycle. Learn More

For more information, call Local Waste Services at (614) 409-9375.

Organic waste should be placed in brown paper bags or rigid containers with Hilliard’s yard waste stickers. Stickers are available at the Hilliard Municipal Building (3800 Municipal Way).

The City’s weekly chipper service will begin on Monday, April 15, and continue through October 16. A new collection schedule has been established to ensure that residents will know what day their brush will be picked up. The city is divided into four color-coded quadrants: orange, green, blue, and purple. Crews will go through each quadrant one day per week (Monday through Thursday), weather permitting.

To utilize the chipper service, residents should place their tree limbs and shrub clippings at the curb by 7 a.m. on the scheduled day of service. Trimmings must be at least 4 feet long. Piles should not include vines, thorns, roots, grass of any kind, and foreign materials such as metal, lumber, nails, wire, string, rope, or staples. When a tree service or landscape company is hired to cut down trees or clear areas, they are solely responsible for that removal.

The weekly chipper service schedule is as follows:

Monday – Orange

Tuesday – Green

Wednesday – Blue

Thursday – Purple

After Christmas, residents can place used trees on the curb with their trash and recycling bins to be picked up by Local Waste.

The city is responsible for trees in the public rights of way and homeowners are responsible for trees in their yards. The city will only remove trees in the public rights or way. Contact the public service department at (614) 876-7361 ext 311 or submit a request online.

To start or stop water and sewer services, visit the City of Columbus Department of Public Utilities website at www.columbus.gov/utilities/ or call (614) 645-3111. You may also call the Division of Water at (614) 645-8276.

You can pay your water bill at the City of Columbus Division of Water (910 Dublin Road, Columbus, OH 43215). Kroger, Meijer, Giant Eagle, and Walgreens also accept Columbus utility bill payments.  Visit www.columbus.gov/utilities/ for more information.

For water emergencies, call the Columbus Division of Water at (614) 645-7788.

Outside of normal business hours, call the Northwest Regional Emergency Communications Center at (614) 889-1112.