Hilliard Answers

The City of Hilliard is large, home to nearly 35,000 people, a booming economic target for businesses small and large, and people have a lot of questions. Here you will find a plethora of information pertaining to the most frequently asked questions. If you do not see your question below, you can fill out the form and submit a new question to be placed on this page.

Business

Residents can pick-up complimentary stickers at City Hall, the Hilliard Community Center or the Safety Service Building.

Contact the Columbus Division of Water for all water-related questions and issues. For non-emergency service requests, call (614) 645-3111 or email 311@columbus.gov.

Contact the Columbus Division of Water for all water-related questions. For non-emergency requests, call (614) 645-7788.

If your event requires a road closure for a running race or parade, contact the Hilliard Division of Police. For events in Hilliard parks, contact our Recreation and Parks Department. For other events, contact Hilliard 311 to see if you need an event permit.

All businesses located in Hilliard need to have an emergency contact form on file. Contact the Hilliard Division of Police to complete the form.

Communication

We sure are! Below are links to our social media accounts. Follow us to be the first to know what’s happening in Hilliard.

There are lots of ways for you to stay up-to-date on what’s happening in Hilliard. For news and information, visit our blog, sign up for our email newsletter and follow us on social media.

You can fill out our contact form or call Hilliard 311. You can also reach the city on social media or in-person at city hall and upcoming city council meetings.

City Hall & Administration — (614) 876-7361
Division of Police (Non-Emergency) — (614) 876-7321
Rec and Parks — (614) 876-5200
Mayor’s Court — (614) 334-2361

Visit our city events calendar to find out about our latest events.

Emergency Alerts

Residents can sign up to receive notifications from the Franklin County Emergency Alerts system. For Hilliard-specific emergency and police information, follow the Hilliard Division of Police on Twitter and Facebook.

You can sign up for Hilliard’s email newsletter to receive weekly updates on what’s happening in Hilliard.

If you need help in a non-emergency situation, please contact the Hilliard Division of Police at 614-876-7321 to report a crime, accident or have a police officer dispatched to your location. For police records, general questions or assistance, call (614) 876-2429 or Hilliard 311.

No, you will need to sign up again with your new phone number and/or email address to keep getting alerts.

You need to sign up in order to receive notifications from the Franklin County Emergency Alerts system or the city of Hilliard. For Hilliard-specific emergency and police information, follow the Hilliard Division of Police on Twitter and Facebook.

Emergency and weather alerts are posted at the top on the Hilliardohio.gov website.

Engineering & Building Permits

A Building Permit is a license that grants legal permission to start construction of a building project. Permits allow code officials to protect the public safety and welfare.

Residents who are interested in building or remodeling must obtain a permit before construction. This applies to any internal or external structural alteration or addition.

Before starting any project, please contact us to see if you need a permit. Below are some common projects that require permits. There are other projects not listed that also require permits.

Basement Finish, Garages, Room Additions, Deck, Gazebo, Satellite Dish, Driveways, Hot Tub, Screened Porches, Electrical Work, New Home Construction, Sidewalk Replacement, Fence, Patios, Siding, Fire Restoration, Patio Enclosures, Storage Shed, Fireplace, Plumbing, Storm Restoration, Furnace Replacement, Roofing, Swimming Pools

Access our new online portal for all applications.

All payments are handled through the online portal when you make an application.

Most projects take two weeks for plan and zoning review unless otherwise specified. Once approved, you will be contacted to pick-up your plans.

If you don’t get a zoning permit you can be cited for failing to comply with regulations and you can even be ordered to tear down the new structure you just built. But this can easily be avoided by getting a permit and working with the city’s planning and zoning commission.

Most permits are good for one year, but you should confirm with the planning and zoning department.

When your plans are approved and you receive your permit through the online portal you will receive a list of required inspections.

Every contractor in Hilliard must be registered with the Building Department. To check if your contractor is registered, contact Hilliard 311. The homeowner is responsible for ensuring that contractor(s) complete any necessary permits and file them with the city.

Homeowners may do the work themselves on their residence.  This does not include rental properties.  Permits and inspections are still required.  Obtain permits here.

You can submit an online request with the Ohio Utilities Protection Service at www.oups.org/edig. Make sure to submit your request at least 48 hours (and no more than 10 days) before you start digging. The Ohio Utilities Protection Services is open 24 hours a day, seven days a week.

Electrical permits are required for any new circuit or extension of an existing circuit including kitchen, bath, basement remodeling, swimming pools, hot tubs, ceiling fans and service updates.

Always obtain a permit so the work can be inspected.

If you can’t find what you’re looking for, call Hilliard 311.

Yes, the city provides a list of registered contractors, listed by trade. Concrete work falls under General.

Yes, the city provides a list of registered contractors, listed by trade. Sewer contractors are so indicated.

Yes. You need a plumbing permit.

Fire

If there is a fire or a true emergency, call 911. If you want to report a crime, accident or have a police officer dispatched to your location, call (614) 876-7321. For police records, general questions or assistance, call 614-876-2429.

Norwich Township Fire Department serves the Hilliard area.

The Norwich Township Fire Department provides fire prevention, suppression, emergency medical services and fire safety and prevention education programs.

The Norwich Township Fire Department consists of 91 full-time firefighters at three stations, which includes an administrative staff of five who manage prevention programs and services, training and emergency medical services. The department’s three stations are strategically located within the township to facilitate quick response time on emergency calls.

The Norwich Township Fire Department offers monthly CPR training classes sponsored by the American Heart Association. We currently offer three different classes that are all held at the Safety Services Building (5181 Northwest Parkway) in the Jim Rice Room. You can register online.

Carbon monoxide, or CO, is a colorless, odorless and tasteless gas. If you suspect a problem with the level of CO2 in your home, go outside and call 911 immediately. The Norwich Township Fire Department will read the levels of CO2 in your home.

You can request a fire incident report by calling (614) 876-3331.

A Knox Box, or a Key Lock Box, is a high security key box system designed to give emergency service personnel immediate access to a home. Any home or business in the unincorporated areas of Hilliard, Norwich Township and Brown Township that has an automatic fire alarm system must have a Knox Box or Key Lock Box installed. The master key will be maintained by the Norwich Township Fire Department, which has sole responsibility to granting access to the home or business. Contact the Norwich Township Fire Department Prevention Bureau at 614-876-3331 to obtain an order form or for more information on the Key Lock Box.

To dispose of a fire extinguisher that cannot be recharged or you don’t want to keep, you have a few options:

    • Obtain disposal dates for the next Household Hazardous Waste Day from the SWACO website. SWACO will accept fire extinguishers during limited business hours at their permanent facility, 645 E. 8th Ave.
    • Contact any fire safety equipment dealer to see if they will accept unwanted fire extinguishers. These companies will likely charge a small disposal fee per extinguisher.

No, you do not need a permit for recreational fires, campfires, outdoor fireplaces.

Yes, if illegal burning is taking place, such as burning residential waste such as tree trimmings, stumps, brush, weeds, leaves, grass, shrubbery and material from crop or livestock production. Garbage such as wastes created in the process of handling, preparing, cooking or consuming food. Materials containing rubber, grease and asphalt or made from petroleum, such as tires, cars and auto parts, plastics or plastic-coated wire. Dead Animals.  Any of the above situations would be stopped by the fire department and would be enforced by the Ohio Environmental Agency.

Yes, if the fire department receives a call complaining about open burning they will investigate. The fire department needs to see such fire or they cannot act on the complaint.

Open fires are prohibited in the city of Hilliard.

The following materials are prohibited: residential waste such as tree trimmings, stumps, brush, weeds, leaves, grass, shrubbery and material from crop or livestock production. Garbage such as wastes created in the process of handling, preparing, cooking or consuming food. Materials containing rubber, grease and asphalt or made from petroleum, such as tires, cars and auto parts, plastics or plastic-coated wire. Dead Animals.

Holidays

The city of Hilliard observes the following holidays:

  • President’s Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veteran’s Day
  • Thanksgiving Day
  • The Friday after Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Year’s Day

If a holiday falls on Sunday, Monday or Tuesday, trash services will be delayed one day and we’ll collect your materials on Wednesday. If the holiday falls on a Saturday, there will be no change in the scheduled pick-up day.

Check our events calendar for this year’s Trick-or-Treat schedule.

Check our events calendar for this year’s July 4th schedule.

Check our events calendar for this year’s tree lighting schedule.

After Christmas, residents can place used trees on the curb to be picked up and processed by the city’s chipper service. Contact Hilliard 311 for details.

HR

Hilliard’s Human Resources Department provides assistance, support and direction on all matters related to the management of the city’s human resources. Matters include employee recruitment and compensation, labor relations and collective bargaining, disciplinary and grievance hearings, work rules and policies, citywide safety and training programs as well as employee appraisals and development.

Hilliard’s Bargaining units are listed below:

United Steel Workers of America, AFL-CIO – United Steel Workers Agreement

  • Maintenance Technicians
  • Custodians

Fraternal Order of Police, Capital City Lodge #9 – FOP Capital City Lodge No 9

  • Police Officers
  • Sergeants
  • Lieutenants

Fraternal Order of Police, Ohio Labor Council, Inc. – Ohio Labor Council

  • Clerks

The City of Hilliard posts all current job vacancies on the jobs page. Applications are only accepted online through our jobs portal.

Job applications are only accepted through our jobs portal. To apply, create an account, make an application and apply. If you do not have a home computer, you may apply online by visiting your local library.

Julia Baxter, Human Resources Director at (614) 334-2345.

No.

Regular full-time employees receive health insurance that includes medical, dental, vision and prescription drug coverage. Other benefits include vacation, sick leave, paid holidays, flexible spending account, tuition reimbursement and employee assistance program.  Contact the Department of Human Resources for more information.

Yes, the City offers seasonal employment in our Recreation and Parks Department and Operations Department. Examples include lifeguards, camp counselors, ball field ground crew members, etc.

Please visit https://www.governmentjobs.com/careers/cityofhilliard to access City of Hilliard employment opportunities and apply online.  If this is the first time you are applying on the website, you must create an online account.  After your account has been established, you can create an application. For those without a home computer, you may apply online by visiting your local library.

Mayor's Court

The court is presided over by a magistrate who is appointed to hear and determine the resolution of cases filed in Mayor’s Court. The City’s prosecutor is also present when court is in session to prosecute cases on behalf of the city. Cases may also be diverted to the Hilliard Recovery Court, which has its own prosecutor.

You can contest a ticket (citation) by appearing at the hearing date written on the ticket. You may confirm this date on our online case search.

The court date is written on the bottom of your ticket (citation). You can also do an online case search for your court date or go to the pay your ticket page and pay via debit/credit card online. You may also call the Clerk of Court’s office to confirm your hearing date by calling (614) 334-2361, Monday through Friday from 8:00 a.m. to 4:00 p.m.

Many violations are “payable” offenses that do not require you to appear in court. If you citation did not indicate that your appearance is mandatory, you can go to the pay your ticket page to see the amount due and pay via debit/credit card online. You may also mail payment to Hilliard Mayor’s Court, 5171 Northwest Parkway, Hilliard, Ohio 43026 or use the 24-hour drop box located in the lobby of the Joint Safety Services Building at the same address. Please remember to sign the back of your pink citation and return it with your payment. Please note: Bonds may not be paid online.

The Hilliard Mayor’s Court is in session every Wednesday, starting at 8:00 a.m. The court is located in the Joint Safety Services Building, 5171 Northwest Parkway, Hilliard, Ohio 43026, just north of Old Hilliard. Please note: this is a different building and location than the City of Hilliard’s main City Hall Building off of Cemetery Rd.

You must appear at the Clerk of Court’s office in-person during business hours to complete a Request for Continuance. Continuances may not be granted via phone. You may also appear at court during your scheduled hearing date to request a continuance. Please note that court is in session on Wednesdays at 8:00 a.m., so this is the only day and time available when choosing a different week for continuances.

If your offense is anything other than a minor misdemeanor or an unclassified misdemeanor, a written jury demand must be filed with the Clerk of Court.

If you did not pay in-person after your hearing, you may pay online at the pay your ticket page. You may also mail payment to Hilliard Mayor’s Court, 5171 Northwest Parkway, Hilliard, Ohio 43026 or use the 24-hour drop box located in the lobby of the Joint Safety Services Building at the same address. Please note: bonds may not be paid online.

You have a right to an attorney. To determine whether you need an attorney, please refer to the “Defendant Rights” section under “Defendant Information and Resources”.

No, attorneys may fax filings for your case such as motions, plea forms, and requests for discovery to (614) 529-6036.

If you choose to transfer your case to FCMC, it will be set for an arraignment date at the courthouse in downtown Columbus. You must appear at the arraignment date at FCMC and tell them how you want to proceed with your case. Please note that FCMC will assign you its own case number, which is different from the Hilliard Mayor’s Court case number. You may find information on a case that has been transferred and filed to FCMC at www.fcmcclerk.com.

Bonds may not be paid online. Bonds may be paid at the Joint Safety Services Building, 5171 Northwest Parkway, Hilliard, Ohio 43026, 24/7. You may pay at the Court of Court window during normal business hours, or at the Hilliard Police Department Records window after hours. Please note: Bonds may only be paid via CASH or CREDIT/DEBIT.

Determining how to handle your case in Hilliard Mayor’s Court is your decision. If you have legal questions about your case and the court process, please contact a licensed Ohio attorney. The Clerk of Court staff is prohibited by law from providing defendants with legal advice. The Clerk of Court staff cannot advise you on what course of action to take in your case or give their opinion on how the case may be handled by the prosecutors or magistrates.

Mosquitos

Franklin County Public Health does the spraying for mosquitos. The City of Hilliard is not responsible for it.

Spraying is broken up by zones. Franklin County Public Health will spray Hilliard east, west, central, south and north at various times, weather permitting.

Franklin County Public Health typically sprays when a trapped mosquito tests positive for West Nile virus. FCPH sprays around 9 pm, weather permitting. You can view a schedule of the planned sprayings here. You can follow us on social media to keep updated on sprays, or join our newsletter to be alerted when FCPH will spray.

Franklin County Public Health recommends you take these steps to help protect your family from risk of mosquitos:

  • Wear insect repellant containing DEET (follow package directions).
  • Limit outdoor activity at dusk and dawn when mosquitoes are most active.
  • Eliminate all standing water around your home (mosquitoes breed in water and it doesn’t take much time).

You can learn more about mosquito prevention and protection here.

Franklin County Public Health sprays to lower the risk of West Nile Virus and other mosquito borne diseases from spreading. To learn more, visit here.

Franklin County Public Health traps mosquitos and tests them for West Nile Virus and other diseases. It’s the county’s priority to monitor and prevent the spread of diseases, so they take preemptive steps to treat an area, as well as address areas that test positive for WNV. You can learn more about trapping and review reports here.

To request a service, contact Franklin County Public Health. You can request a service here.

Franklin County Public Health retains a Do Not Spray registry for residents that do not want their property sprayed. You can learn more here.

Mosquito spraying is managed by Franklin County Public Health. You can learn more about spraying at their website.

Old Hilliard

Old Hilliard is the core of our community. Recently revitalized and transformed from an old train station, Old Hilliard is more happening than ever. It’s where the community connects through shopping, dining and a constant flow of unique events. Originally located between Piqua and Indiana Railroad station, Old Hilliard was originally called Hilliard’s Station and served as an ideal shipping point for agricultural products. The original train station has been restored and is a part of the Historical Village located in Weaver Park.

Hilliard’s Station Park is located in Old Hilliard and is a hot spot of activity, especially during the summer months. Visit our city events calendar to find out about our latest events.

The city revitalized Old Hilliard because its history is important to who we are as a city. We believe that the revitalization of this district provides a place for our residents to connect and share in experiences that will strengthen our bond as a community.

There is plenty of available street parking, plus designated municipal lots off Center and Wayne Streets.

Hilliard’s Station Park has year-round events that connect the community and provide opportunities to make memories that will last for years to come. To learn more about these or other community events, visit our events calendar.

A DORA is a designated outdoor refreshment area where residents age 21+ may purchase and carry alcohol.

Residents age 21+ may purchase and carry alcohol within a designated outdoor refreshment area (DORA) Monday – Sunday from Noon – 9 p.m. To participate, purchase an alcoholic drink from one of the vendors listed below and enjoy it outdoors within the DORA boundaries. Alcoholic drinks must be served in designated plastic cups. No cans, glass bottles or outside drinks are permitted.

The official DORA Vendors are Otie’s Tavern & Grill, Abner’s Casual Dining, The Old Bag of Nails Pub, Local Cantina, Starliner Diner, Legacy Smokehouse, Crooked Can, Makoy Center, Yabo’s Tacos, Sexton’s Pizza, and HilGarten.

Permits & Inspections

A zoning certificate is required for each new tenant of an existing building or the tenant of a new building prior to occupancy. Without the zoning certificate, the tenant is not authorized to use the building. Penalties are specified in Code Section 1141.06.

A conditional use must be reviewed and approved by the Planning and Zoning Commission before a zoning certificate can be obtained for that use. Refer to Code Chapter 1123.

A zoning certificate is valid for 12 months from the date issued. If a building permit is not obtained within that period, the zoning certificate will lapse and a new zoning certificate request and approval are required before a building permit may be issued. All zoning certificates will expire two years after issued, unless construction 25% complete. Code Section 1141.03

Approval of a conditional use will expire 12 months after it is granted unless construction is complete, commencement of the use has begun, or significant progress has been made towards its initiation. Code Section 1123.05

Police

Yes, the Hilliard Division of Police provides tours for school-age children and adults. Hilliard residents should call (614) 334-2321 to coordinate a time between 9 a.m. and 8 p.m. Tours last about an hour and are tailored to the ages of the tour group.

For ages 12 and under, curfew is from dark to dawn unless with a guardian or on a legitimate errand. From ages 13 to 17, the hours are from midnight to 6 a.m. unless with a guardian, on a legitimate errand, or traveling to or from work.

Yes, you can obtain an accident report taken by the Hilliard Police on the Traffic Report Crash page.

Let us know by calling the non-emergency line of the Hilliard Division of Police (614) 876-7321 or report online. If more than one residence reports a disturbance, we will investigate the noise complaint.

City code prohibits vehicles from parking on the street for more than 24 hours. The first violation is a minor misdemeanor and subsequent violations within one year are subject to increasing fines and penalties. On-street parking of recreational vehicles is limited to two hours and parking of commercial vehicles is limited to one hour unless for a legitimate service.

Yes. The Hilliard Division of Police has officers and detectives who can speak on a variety of topics with a two-week notice. To request a speaker for an upcoming event or meeting, call (614) 334-2321.

Yes, however the vehicle owner must consent to the risk of possible damage from the use of the entry equipment. The Hilliard Division of Police will assume no liability if the vehicle is damaged. To request an officer for assistance, call (614) 876-7321.

The Norwich Township Fire Department can gain entry through overhead garage doors. To request assistance, call the Fire Department at (614) 876-7694. The police department can also send an officer to the residence, however, there is no assumption that the officer will force entry.

In a true emergency situation, call 911. If you want to report a crime, accident or have an officer dispatched to your location, call (614) 876-7321. For police records, general questions or assistance, call (614) 876-2429.

Contact the Hilliard Division of Police at (614) 876-7321 or Franklin County Animal Control at (614) 525-3400.

Children younger than four years old or under 40 pounds must be in a child restraint safety seat. Children younger than eight years old and shorter than 4’9’’ must be in a booster seat.

The dispatcher asks questions so that the responding officers have all the necessary information and fully understand the situation. It’s important for the police to know the situation’s severity, how many officers to send and the priority of the emergency run.

Submit your request for a street closure to the Chief of Police at 5171 Northwest Parkway or email your request to hilliardpolice@hilliardohio.gov. Include your request form, the date and time of the event, a list of addresses impacted, signatures from affected parties and the contact person’s name, address and phone number. There is no fee. Once your request is approved, you will receive the permit by email or mail. For more information call Hilliard 311.

Open burning is prohibited within city limits without a burning permit. For more information, call the Norwich Township Fire Department at (614) 876-7694.

Call the Norwich Township Fire Department at (614) 876-7694 with any questions regarding Knox Boxes or Key Lock Boxes.

No, we do not offer fingerprinting or background checks. The Bureau of Criminal Identification and Investigation requires that all requests for Ohio civilian background checks be submitted electronically through use of WebCheck or other approved methods. Visit the Ohio Attorney General’s website to find an authorized Webcheck location.

No, you must contact the Bureau of Motor Vehicles at (614) 752-7500.

No, you must contact the Bureau of Motor Vehicles at (614) 752-7500.

If you received a speeding ticket from the Hilliard Division of Police, call the Hilliard Clerk of Courts at (614) 876-7361, ext. 527 or 503, Monday through Thursday between 8 a.m. and 4 p.m. In some cases, you will receive the fine amount when you are given the ticket.

No, you can contact AEP Ohio at 1-800-277-2177 for estimated restoration times.

You may obtain a vendor’s license from the Hilliard Division of Police. The application lists the required documents and fee.

You can apply for a dog license through the Franklin County Auditor.

Yes, if it is a non-emergency service request. For emergencies, please call 9-1-1. To learn more about reporting, review our online reporting

Rec & Parks

The City of Hilliard operates two municipal pools: the Hilliard Family Aquatic Center and the Clyde “Butch” Seidle Community Pool.

Pool memberships go on sale every January and can be purchased online, by mail or in-person at the Hilliard Community Center. Send a completed membership form and a check payable to the “City of Hilliard” to the Hilliard Recreation and Parks Department at 3800 Veterans Memorial Drive, Hilliard, Ohio, 43026.

We have pricing charts on our pools and passes page.

Yes! Hilliard Family Aquatic Center and Hilliard East Municipal Pool are seasonal outdoor facilities and pool passes are valid at both locations.

Hilliard Recreation and Parks offers swimming lessons and activities for children at all skill levels.

If you’re interested in giving back to the community, fill out the volunteer application and liability waiver below. All volunteers must sign before volunteer date. Call (614) 334-2580 or email hbush@hilliardohio.gov with questions.

Adopt-A-Park/Volunteer Application

Volunteer Application

Liability Waiver

Hilliard maintains nearly 27 diverse parks for exercise, outdoor activities and community events. With bike paths, open spaces, baseball fields and more, Hilliard’s parks offer more than just green space. Visit the parks page to learn more.

Residents may purchase community garden plots behind the Phyllis A. Ernst Senior Center or on Leap Road, south of Davidson Road. The gardens offer a fun, community-centered experience that allows residents to enjoy growing their own flowers and vegetables. Visit the parks page to learn how to register.

An annual fee of just $15 gives members access to special events, educational speakers, exciting trips and regular activities including fitness and sports, arts and crafts, cards and home-style lunch. Members also get free income tax preparation from AARP, health checks and screenings. You can find all Senior Classes on our Classes & Camps page.

Located at the beginning of the seven-mile Heritage Trail, Hilliard’s Station Park marks the location of an old railroad station and Hilliard’s original town square. The park boasts distinctive architectural qualities that reflect its rich history.

A DORA is a designated outdoor refreshment area where residents age 21+ may purchase and carry alcohol.

Residents age 21+ may purchase and carry alcohol within a designated outdoor refreshment area (DORA) Monday – Sunday from Noon – 9 p.m. To participate, purchase an alcoholic drink from one of the vendors listed below and enjoy it outdoors within the DORA boundaries. Alcoholic drinks must be served in designated plastic cups. No cans, glass bottles or outside drinks are permitted.

The official DORA Vendors are Otie’s Tavern & Grill, Abner’s Casual Dining, The Old Bag of Nails Pub, Local Cantina, Starliner Diner, Legacy Smokehouse, Crooked Can, Makoy Center, Yabo’s Tacos, Sexton’s Pizza, and HilGarten.

If you’re new to Hilliard recreation and parks, start by creating your username and password with our online portal. If you’ve registered for a recreation and parks program in the past, you can log in with the credentials you already have.

Click the link on the online registration page to have your password reset. Visit our registration page to learn more.

Yes, we do. We collaborate with local organizations to offer high-quality sports experiences to local athletes, and that includes having well-maintained ball field facilities for independent organizations and teams to use. Visit our sports page to learn more.

We rent community facilities and park shelters to community organizations, groups and citizens. There are five shelter houses in the Roger A. Reynolds Municipal Park that can be reserved for a non-refundable fee of $100 per day. (Non-profit organizations are eligible for a reduced rate of $50 per day.) Information regarding other park and meeting rooms can be found on our facility’s rental page.

If you notice damage to city parks or property, contact Hilliard 311 and the city will repair the damage.

Our Recreation and Parks Department manages all sports fields and facilities, including permits. Contact Jon Miller at MGoudy@hilliardohio.gov regarding sports fields and Hayley Bush at HBush@hilliardohio.gov regarding facilities and permits.

Roads

We attempt to control ice and snow on city streets with a variety of methods including salt brine and plowing.

While the city will eventually clear all streets, major thoroughfares are the priority.

Residents can help the city remove snow faster by removing cars from the street (especially in cul-de-sacs), staying at least 100 feet behind snow equipment and giving them the right of way.

Contact Hilliard 311 for more information about street removal.

Hilliard schedules street sweeping to maintain roads, improve storm sewer system efficiency and continue our commitment to making Hilliard a beautiful place to live. Call Hilliard 311 at 614-876-7361 ext. 311 for more information about street sweeping.

Street sweepers typically run Monday through Friday 7 a.m. to 3:30 p.m. Call Hilliard 311 for more information at 614-876-7361 ext. 311.

We continually review and evaluate the quality of roadways throughout Hilliard. Every year, the city repaves the streets that are in the greatest need of repair. Call Hilliard 311 for more information or to report road damage at 614-876-7361 ext. 311

In most cases, standing water in the basement is the responsibility of the homeowner. However, if the water is the result of a city-owned water line, it’s the city’s responsibility. Call Hilliard 311 for more information or to report a water situation at 614-876-7361 ext. 311.

The city maintains traffic lights within the Hilliard city limits. Call Hilliard 311 for more information or to report a traffic light problem at 614-876-7361 ext. 311.

The city maintains streetlights within the Hilliard city limits. Call Hilliard 311 for more information or to report a streetlight problem at 614-876-7361 ext. 311.

If there is a dead animal in your yard, you are responsible for removing it. The city is responsible for removing dead animals from the roadways. Call Hilliard 311 to report an animal in the roadway at 614-876-7361 ext. 311.

Solicitation

Preventing unwanted solicitors from knocking on your door in Hilliard is as easy as placing a sticker at your front door.

Residents no longer have to formally sign-up online with the City of Hilliard’s Do Not Knock Registry, following action by Hilliard City Council in 2021 to amend a City ordinance regulating solicitation. Instead, residents can simply place a sticker or sign at their doors to alert canvassers, peddlers and solicitors to skip their door.

Although any type of “No Soliciting” or “No Trespassing” sign legally meets the requirement to prohibit a solicitor from entering your property, city-issued stickers remain available for residential use.

Residents can pick-up complimentary stickers at City Hall, the Hilliard Community Center or the Safety Service Building.

Any type of “No Soliciting” or “No Trespassing” sign legally meets the requirement to prohibit a solicitor from entering your property.

To report a violation call (614) 876-7321.

Under the Hilliard City Code, vendors are still required to register with the city for a permit, Chief Fisher noted. Through this registration, the vendor goes through a background check and receives an official ID.

Residents who wish to confirm the validity of a permit, or report a trespassing vendor, can call the Hilliard Division of Police at (614) 876-7321.

Children 18 and under, such as Girl Scouts and Boy Scouts, as well as charitable and religious organizations are exempt from the requirement to obtain a permit. However, those groups must still avoid homes with no canvassing, no soliciting, or no peddling signs.

Vendors may only conduct business from 9 a.m. to 8 p.m. and must display their city-issued permit on outer clothing.

Taxes

All Hilliard residents who are 18 and older must file a tax return with the City of Hilliard every year.

Residents can file taxes electronically or use the income tax return form.

The deadline to submit your tax return in 2021 is May 17.

For more information or with additional questions, call (614) 876-7361 ext 778 or www.ritaohio.com.

Any earned income is taxable. More info can be found at www.ritaohio.com.

Retirement income, unemployment income and certain disabilities are not considered taxable incomes. More information can be found at www.ritaohio.com.

Hilliard gives credit to taxes paid in other cities up to 2%.

City Hall (3800 Municipal Way)

For income tax, Regional Income Tax Agency.

2%

Please contact your employer or the IRS.

To determine if you are within the Hilliard City Limits for income taxes:

  • Contact the tax office to verify at (614) 334-2369
  • Do a FCA property search
  • City of Hilliard streets will have blue street signs. Columbus has green and then City of Dublin has brown.

Contact the Franklin County Auditor’s Office at (614) 525-4663 or access their website at www.franklincountyauditor.com.

Please contact the City of Hilliard Finance, Law or Police departments.

This can vary from person to person. Please visit www.ritaohio.com.

Trusts in Hilliard are not taxed.

Trash

Yes, the city collects live Christmas trees with normal trash pick-up beginning the week after Christmas.

Yes, the city provides bulk pickup with regular trash service. Click here to learn more about what items we can and can’t accept. Learn More

Yes, it does. Click here to learn more about what items we can and can’t accept. Learn More

Construction materials must be hauled away at the property owner’s expense and are not part of the bulk item collection service. Learn More

Trash, recycling, yard waste and bulk items are normally collected every Tuesday. National holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas may delay collections. Learn More

Yes, trash collection will be delayed by specific national holidays. National holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas may delay collections. Learn More

Yard waste is picked up from April 1 through November 30. They do not pick up between December 1 and March 31.

Please call the Trash Services Helpline at (614) 876-7361 ext. 311 or Local Waste Services at (614) 409-9375.

Yes, recyclable materials are collected every Tuesday. Click here to learn more about what items you can and can’t recycle. Learn More

Yard waste includes biodegradable materials from gardening or landscaping activities. Click here to learn more about what can and can’t be collected as yard waste. Learn More

Trees

For more information, call Local Waste Services at (614) 409-9375.

Yard waste like grass clippings, leaves, twigs, branches, shrubbery and other garden residues can be collected weekly through Hilliard’s waste collection services. The city collects yard waste every Tuesday, unless it’s a holiday week.

Organic waste should be placed in brown paper bags or rigid containers with Hilliard’s yard waste stickers. Stickers are available at the Hilliard Municipal Building (3800 Municipal Way).

Branches must be less than four feet long and tied into bundles with string or twine. Each container, bag or bundle must weigh less than 50 pounds and be free of rocks, dirt and plastic bags.

The City’s weekly chipper service will begin on Monday, April 15, and continue through October 16. A new collection schedule has been established to ensure that residents will know what day their brush will be picked up. The city is divided into four color-coded quadrants: orange, green, blue, and purple. Crews will go through each quadrant one day per week (Monday through Thursday), weather permitting.

To utilize the chipper service, residents should place their tree limbs and shrub clippings at the curb by 7 a.m. on the scheduled day of service. Trimmings must be at least 4 feet long. Piles should not include vines, thorns, roots, grass of any kind, and foreign materials such as metal, lumber, nails, wire, string, rope, or staples. When a tree service or landscape company is hired to cut down trees or clear areas, they are solely responsible for that removal.

The weekly chipper service schedule is as follows:

Monday – Orange

Tuesday – Green

Wednesday – Blue

Thursday – Purple

Trimmings are required to be four feet or longer and only consist of tree and shrub clippings.

After Christmas, residents can place used trees on the curb with their trash and recycling bins to be picked up by Local Waste.

Contact the public service department at (614) 876-7361 ext 311 or submit a request online.

The city is responsible for trees in the public rights of way and homeowners are responsible for trees in their yards. The city will only remove trees in the public rights or way. Contact the public service department at (614) 876-7361 ext 311 or submit a request online.

The city is responsible for trees in the public rights of way and homeowners are responsible for trees in their yards. The city will only prune or trim trees in the public rights of way. Contact the public service department at 876-7361 ext 311 or submit a request online.

Utilities

To start or stop water and sewer services, visit the City of Columbus Department of Public Utilities website at www.columbus.gov/utilities/ or call (614) 645-3111. You may also call the Division of Water at (614) 645-8276.

Residential water bills are sent quarterly and commercial bills are sent monthly. Water bills are prepared, processed and paid through the City of Columbus Division of Water. Visit www.columbus.gov/utilities/ for more info.

You can pay your water bill at the City of Columbus Division of Water (910 Dublin Road, Columbus, OH 43215). Kroger, Meijer, Giant Eagle, and Walgreens also accept Columbus utility bill payments.  Visit www.columbus.gov/utilities/ for more information.

You may call the City of Columbus Division of Water at (614) 645-8276 or the City of Columbus 311 Center at (614) 645-3111. Visit www.columbus.gov/utilities/ for more information.

For water emergencies, call the Columbus Division of Water at (614) 645-7788.

Outside of normal business hours, call the Northwest Regional Emergency Communications Center at (614) 889-1112.

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