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Smart911 Now Available in Hilliard

You know about calling 911 in case of an emergency, but what if circumstances keep you from giving emergency responders information about your location or special circumstances?

Hilliard residents are urged to sign up for a new emergency communications tool, Smart911, which gives those who answer local 911 calls vital information to share with other first responders. By creating a secure “safety profile,” you are providing potentially lifesaving information to police, fire and EMS responders in Hilliard, Dublin, Upper Arlington, Washington Township and Norwich Township (all of which are served by the Northwest Regional Emergency Communications Center.)

The safety profile will automatically display to emergency communications technicians when a 911 call is placed from a phone number associated with a Smart911 profile. Information ranges from a photo of a missing person and the number of people living in a home to the location of bedrooms and detailed information about a person’s allergies or prescriptions.

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How to Sign Up

Sign up for Smart911 online or download the Smart911 App on the Apple Store or Google Play. Then, create a “safety profile” for your household to give 911 valuable information about yourself, family members, your home, pets, and even vehicles. Your profile is private and secure, and you control what information you share with emergency responders. These details can save seconds or even minutes during an emergency.

How Does Smart 911 Help?

Medical Conditions

For individual who are affected by epilepsy, diabetes, Alzheimer’s, allergies, mental health or other medical conditions Smart911 can inform responders of their condition, medications and emergency contacts.

Seniors and Elderly Care

For seniors, a safety profile can provide peace of mind that in the event of an emergency first responders would have details on the caller’s home and medical needs. Caretakers can be assured that if the person they support dials 911 when they are alone, their details are available. The caretaker can be listed as an emergency contact.

General Emergencies

Anyone could become involved in an unplanned accident or event. Whether in a vehicle or in your home, basic details such as the address associated with a mobile phone or a vehicle description can help response teams send help fast.

Physical Disabilities

For those who have a physical disability or mobility restrictions, it is vital for responders to know about the person, their disability and what type of assistance or special equipment they may need to evacuate their home or receive transport.

Pets and Service Animals

A safety profile can alert first responders to the presence and needs of pets and service animals when entering a home.


Smart911 allows individuals to provide the additional details that 911 call takers may need to help them during an emergency. With Smart911, an emergency call made from a phone registered with a safety profile recognizes the phone number and automatically provides the profile for dispatchers.

A safety profile is a set of information about an individual or a household that is contained within one account on or on the Smart911 app. Information can include details about all members of the household, all phone numbers (mobile, landline or VOIP) and all addresses including home, work and even vacation homes. Users can also add details about medical conditions, medications, vehicles, pets and emergency contacts.

The Smart911 app provides 911 and first responders with information in an emergency. It also allows the user to receive targeted alerts from the emergency communications center and the National Weather Service. The Smart911 App is available for free on the Apple Store or Google Play.

Users can include as little or as much information in their profile as they want. Information may include address, medical and security information. This service is voluntary, so you decide what information you want emergency responders to know about you when you call 911.

Anyone can create a safety profile. Those who are especially encouraged to sign up are people with medical or disability information. Wireless phone users are also encouraged, as wireless phone calls to 911 only provide a general location of the caller, not an exact address. Adding your home, school and work addresses (including apartment and room numbers) can help responders locate you more easily.

Setting up a profile can take as little as 5 minutes, depending on how much information you wish to provide. You can always return and update and existing profile.

When you complete registration, Smart911 will automatically direct you to your Smart911 safety profile and will send a message to your registered email address confirming your account. Smart911 will not deliver your profile to 911 answering centers unless you have verified the phone(s) listed in your profile by responding to the text message or automated call placed to that phone.

There is no fee to create or maintain a safety profile with Smart911.

You are encouraged to create a safety profile that includes everyone in your household. You can also create a safety profile on behalf of elderly parents, those with disabilities, or anyone not comfortable with computers, designating yourself as the emergency contact.

You can create a safety profile in multiple languages and specify your primary language on When your profile displays at the 911 center, it will be translated into English. If an interpreter is required, the 911 call taker will be able to see which language you designated as your primary language.

The more up-to-date your information is, the better. Smart911 prompts users to verify their information every six months. However, you should update your profile any time there is any change to your information.

Yes. Your privacy is important to us. Your information is made available ONLY to 911 call takers and responders ONLY in the event you call 911. In some areas, you can choose to allow Smart911 to share your profile with emergency managers as they prepare for and respond to emergencies. If you live or work in one of these areas, you will be presented with this option.

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