Hilliard 311 is a service that allows residents to submit service requests from a computer, smartphone or tablet. They can go to hilliard.mobile311.com. All you have to do is create an account and log in to report issues and communicate directly with the City. Those who prefer calling can reach Hilliard 311 at (614) 876-7361 ext. 311.
All concerns are automatically converted to work requests and routed to the Department of Public Service. Users can attach a photo and notes with their requests, as well as track the status and view comments from the City in response to their request.
Hilliard 311 is for non-emergency public service requests. In case of an emergency, please contact 911. If there are is a non-emergency police service, please contact the Hilliard Division of Police at (614) 876-7321.
Service requests include, but are not limited to:
- Leaf collection
- Sewer maintenance
- Snow removal
- Street light outage
- Street sign issues
- Street sweeping
- Traffic signal concerns
- Tree maintenance
Important Service Request Information
The City’s weekly chipper service will begin on Monday, April 15, and continue through October. A new collection schedule has been established to ensure that residents will know what day their brush will be picked up. The city is divided into four color-coded quadrants: orange, green, blue, and purple. Crews will go through each quadrant one day per week (Monday through Thursday), weather permitting.
To utilize the chipper service, residents should place their tree limbs and shrub clippings at the curb by 7 a.m. on the scheduled day of service. Trimmings must be at least 4 feet long. Piles should not include vines, thorns, roots, grass of any kind, and foreign materials such as metal, lumber, nails, wire, string, rope, or staples. When a tree service or landscape company is hired to cut down trees or clear areas, they are solely responsible for that removal.
The weekly chipper service schedule is as follows:
- Monday – Orange
- Tuesday – Green
- Wednesday – Blue
- Thursday – Purple
In the fall, city crews will collect leaves placed curbside. Leaves must be raked into the green space between the curb and sidewalk by 7:30 am and should not be near fire hydrants, mailboxes, parked cars, signs or streetlights. Collections run from 7:30 am to 3:00 pm.
Residents can also bag leaves in biodegradable brown paper bags for standard weekly curbside yard waste pickup.
Snow and Ice Control
We use various tools, including salt brine and plowing, to manage ice and snow on city streets. If you see snow equipment on the roads, please give them the right of way and stay at least 100 feet back. We will clear all city streets, starting with major thoroughfares.
We schedule street sweeping to maintain roads, improve storm sewer system efficiency and keep Hilliard looking beautiful. Street sweepers typically run Monday through Friday from 7:00 a.m. to 3:30 p.m. on scheduled days.
Residents should move their cars on street sweeping days and avoid sweeping materials, including leaves, into the streets. You can collect leaves to be picked up by the city’s yard waste or leaf collection programs.
From April through October, the city will provide street sweeping services. The City’s street sweeper will typically run Monday thru Friday, 7:00am to 3:30pm, weather permitting.
The Operations Division performs periodic and frequent street sweeping throughout all residential and commercial areas of the City. Street sweeping beautifies Hilliard’s streets, gateways, parks, and community by removing unsightly litter and debris. Routine street sweeping reduces the amount of flooding during heavy rainfall and increases operational efficiency of the City’s storm sewer system. Street sweeping also protects the environment by significantly reducing the amount of pollutants entering the City’s storm sewer system.
How can you do your part?
- Rake, then compost or bag leaves for recycling with the City’s Recycling Program.
- Don’t sweep materials into the streets or along curbsides.
Yard Waste Collection
Grass clippings, leaves, twigs, branches, shrubbery and other yard waste are collected weekly for Hilliard residents. Organic waste should be placed in brown paper bags or rigid containers clearly labeled with yard waste stickers, which are available at the Hilliard Municipal Building (3800 Municipal Way).
Please cut branches to less than 4 feet in length and tie them into bundles with string or twine. Each container, bag or bundle must weigh less than 50 pounds and be free of rocks, dirt and plastic bags.
We want to hear from you!
Our city is committed to maintaining an open and honest dialogue with residents. Your questions, concerns and ideas are extremely important to us. Please fill out the form below and we’ll get back to you as soon as possible. If this is a service request, please contact Hilliard 311,
All comments submitted through our contact form are public record. To remain anonymous, please contact the city by phone.
You can also reach the city by phone, on social media, or in-person at city hall and upcoming city council meetings.