Hilliard 311

Hilliard 311 LogoHilliard 311 is a service that allows residents to submit service requests from a computer, smartphone or tablet. They can go to hilliard.mobile311.com.  All you have to do is create an account and log in to report issues and communicate directly with the City. Those who prefer calling can reach Hilliard 311 at (614) 876-7361 ext. 311.

All concerns are automatically converted to work requests and routed to the Department of Public Service. Users can attach a photo and notes with their requests, as well as track the status and view comments from the City in response to their request.

Service requests include, but are not limited to:

  • Leaf collection
  • Potholes
  • Sewer maintenance
  • Snow removal
  • Street light outage
  • Street sign issues
  • Street sweeping
  • Traffic signal concerns
  • Tree maintenance

Hilliard 311 is for non-emergency public service requests. In case of an emergency, please contact 911. If there are is a non-emergency police service, please contact the Hilliard Division of Police at 614-876-7321.

Contact Us

Melissa Kochis

We want to hear from you!


Our city is committed to maintaining an open and honest dialogue with residents. Your questions, concerns and ideas are extremely important to us. Please fill out the form below and we’ll get back to you as soon as possible. If this is a service request, please contact Hilliard 311,

Contact Form

Note: Due to the amount of form submissions, please allow for up to 24 hours for us to respond.
  • This field is for validation purposes and should be left unchanged.

All comments submitted through our contact form are public record. To remain anonymous, please contact the city by phone.

You can also reach the city by phone, on social media, or in-person at city hall and upcoming city council meetings.