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Non-Discrimination and Accessibility

Accessibility Statement

The City of Hilliard is committed to ensuring that its programs, services, activities, facilities and digital content are accessible to all individuals, including people with disabilities. The City works to comply with applicable federal and state accessibility laws to continually improve access to information and services.

This commitment is guided by the following standards and laws:

  • Americans with Disabilities Act (ADA)
  • Section 504 of the Rehabilitation Act of 1973
  • Ohio Revised Code (ORC) Chapter 4112
  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA (minimum), with WCAG 2.2 Level AA applied where feasible

Accessibility is an ongoing process. While the City actively works to ensure accessibility, some content or third-party tools may not yet be fully accessible. We appreciate your patience as improvements continue.

Non-discrimination Law and Complaint Process

The City of Hilliard believes in equal opportunity and treatment for all individuals living, working, and visiting our community. In 2021, Council enacted legislation (Ord. 21-17 and Resolution 21-R-40) specifically addressing unlawful discriminatory practices in employment, housing, and public accommodations.

The City of Hilliard does not discriminate on the basis of disability in the provision of services, programs, activities, or benefits.

As part of that legislation, Hilliard City Council has enacted a process to address discrimination complaints. The process is covered under City Code Section 525.19.

This grievance procedure is established to meet the requirements of ADA Title II, Section 504 of the Rehabilitation Act, and Ohio Revised Code, Chapter 4112. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in a City-provided service, program, or activity.

Who Is Covered?

The City’s process resolves complaints of discrimination, including those based on:

  • race
  • sex
  • sexual orientation
  • gender identity or expression
  • color
  • religion
  • ancestry
  • national origin
  • age
  • disability
  • familial status
  • marital status
  • military status

Non-discrimination Complaint Process

The City has established a uniform process for receiving and managing non-discrimination complaints. This process provides a structure in which complaints can be most efficiently handled. It serves the purpose of ensuring that the City, its employees, and elected officials are properly complying with Hilliard Code Section 525.19.

The Process:
  • STEP 1 – The complainant completes the discrimination complaint form. If the complainant is unable to fill out the form online, paper forms are available at City Hall, 3800 Municipal Way, or by calling the Clerk of Council at (614) 334-2365. When received by a City employee or official, the form shall be provided to the Clerk of Council.
  • STEP 2 – Upon receipt, the Clerk of Council date stamps the complaint and forwards it to the Law Director and the respondent.
  • STEP 3 – The Law Director, within 10 days, determines whether the allegation is for a violation based on a class protected under federal/state law.
  • STEP 4 – If not protected by federal/state law or if federal/state defers based on jurisdiction, the Law Director must notify the complainant and respondent of voluntary mediation.
  • STEP 5 – If the complainant and/or respondent decline mediation, the Law Director shall conduct a preliminary investigation. If the Law Director determines an unlawful discriminatory act occurred, a hearing officer may be appointed.

Additional Resources

Download A Flowchart Of The Process

Contacts

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