The City has launched a new service request system, Hilliard Helps, designed to make submitting service requests simple, intuitive, and efficient.
See a damaged traffic light or street sign? Notice a pothole on a City road? Need to schedule chipper service? These and many other non-emergency concerns can now be submitted directly through the Hilliard Helps mobile app and through our City website.
This user-friendly tool ensures residents’ concerns are routed to the correct City department. Requests are automatically streamlined, helping guarantee quick, effective responses from the team equipped to resolve them.
Use Hilliard Helps through the City’s website or through the Hilliard Helps mobile app, available in the Apple App Store and Google Play.
“Hilliard Helps will streamline how requests are received and managed, allowing issues to be resolved efficiently,” said Public Service Administrator Danielle Garwood.
The system also allows residents to communicate directly with City staff as their requests are addressed.
Submitting a request is easy: Select the request type, note the exact location, and — if you’d like — include photos or other helpful details.
A notification system also lets users opt into updates from the Public Service team, allowing them to follow their request from start to finish.
Internally, the platform also benefits City staff.
“The system will create a more efficient and organized workflow, improving coordination between departments,” Garwood said. “With new asset management tools and improved access to data and reporting, staff will be better equipped to prioritize work orders and focus more on preventive maintenance rather than reactive maintenance.”
To get started, download the Hilliard Helps app or head to our website. Follow the on-screen prompts to fill out your request.
Before submitting a request, you will be asked to register an account. While an account isn’t required, having one allows users to receive updates on request status and opt in to important location-based City notifications, such as road closures, detours, or planned work.
Head to our website for detailed submission instructions.
Hilliard Helps replaces the City’s previous Mobile311 system.
