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Report Potholes Using Hilliard 311

It’s that time of year again: pothole season. Here’s how Hilliard residents can use an online reporting tool to help get them filled.

If you come across a pothole, report it using Hilliard 311. Residents can use the online service request portal to upload a photo of the pothole and mark the geographic location on a map. Those who prefer calling can reach Hilliard 311 at (614) 876-7361 ext. 311.

Crews patch potholes on 12 square miles of city streets. City of Hilliard Operations Manager Larry Lester says potholes located on the City’s main arterial streets are the first to be addressed, followed by those on residential streets.

“We know that potholes are a recurring issue every year, that’s why we get started filling them well before spring arrives,” he said.

Small potholes or those that need to be repaired when the temperature is below freezing are filled with a temporary cold patch while large potholes are repaired with a more permanent stone mix spray. If you see crews working in your neighborhood, slow down to ensure their safety. 

So, what causes a pothole? During the winter season, water inside pavement freezes, causing road surfaces to crack. The weight of passing vehicles break the pavement, resulting in a hole in the pavement.

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